Behavioral Technician — Shelter Support & Community Impact

Switchpoint Inc; Salt Lake City (UT); Hybride; USD 22 000 - 26 000; Temps partiel

Avantages offerts par ce poste

Medical

HSA

Dental

Vision

Life & Disability

401k (Part-time included)

EAP - Employee Assistance Program (Pt)

VASA (Part-time included)

Résumé du poste

Friends of Switchpoint in Salt Lake City, Utah, is seeking a Behavior Technician for its shelter and housing locations. This PRN, part-time role focuses on building positive relationships, promoting program participation, and maintaining a safe, welcoming environment for residents experiencing homelessness.

Candidates should be compassionate and dependable, with a commitment to Switchpoint's mission and values.

Qualifications

• Ability to provide compassionate, professional interaction with residents.
• Strong communication skills and ability to de-escalate tense situations.
• Familiarity with working with individuals experiencing homelessness or mental health challenges.

Responsabilités

• Understand and uphold Switchpoint’s mission and policies.
• Provide exceptional customer service to all residents.
• Keep a daily log of facility occurrences on each shift.
• Note special requirements and needs for guests and coordinate with management.
• Update maintenance logs and relay resident requests to maintenance staff.
• Actively listen to residents and respond appropriately.
• Reconcile petty cash and other expenditures daily.
• Report resident concerns to the Director/Manager.

Connaissances

Customer service

De-escalation

Communication skills

Mental health awareness

Observational skills

Description du poste

Description

Salt Lake City, Utah Location

PRN- As Needed for Multiple Sites

ORGANIZATION:

Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness since 2014.

OUR MISSION To empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency.

OUR VISION Every individual embodies their worth and value with self-esteem, hope and abilities restored, thriving in affordable housing.

CULTURE VALUES:

• Kindness – Remember Kindness is Contagious!
• Connection – It’s why we’re here and what gives purpose & meaning to life!
• Kinship – We want you and those we serve to feel a sense of Belonging.
• Self-Worth – Treat people the way they can become w/True Value & Worth!
• Self-Reliance – Learn your role and take initiative!! We want “Fishermen”!

GUIDING PRINCIPLES:

• Golden Rule: To treat all people as we ourselves would wish to be treated.
• Positive Influence: To judge our effectiveness by the extent to which individual lives are saved & improved by the positive experience of the people we influence.
• Leadership: To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness. •
• Authenticity: To do what we say we do.
• Transparency: To be open and honest in our relationships.

OUR MOTTO: It Takes All of Us to end homelessness.

PURPOSE:

Make a difference with every shift! As a Behavior Technician, you'll support individuals and families experiencing homelessness across various Switchpoint shelter and housing locations. In this flexible PRN (as needed) role, you'll build positive relationships, encourage guest participation in programs and services, promote accountability, document important interactions and incidents, and help maintain a safe, welcoming environment. If you're compassionate, dependable, and passionate about helping others succeed, this is a rewarding opportunity to create meaningful change in your community.

Requirements

REQUIREMENTS:

Responsibilities: ·

• Understand and implement Switchpoint’s mission and values, and adhere to the Staff Code of Conduct and policies and procedures
• Provide exceptional customer service to all residents of the facility.
• Keep a daily log of occurrences within the facility on each shift.
• Make notes of any special requirements and needs that guests may have (Special diets, ADA accommodations, etc.) Coordinate with management to facilitate those needs.
• Update maintenance log with resident requests and get maintenance log to maintenance staff.
• Actively listen to the needs of the residents and act to meet those needs reasonably and appropriately.
• Reconcile and report any monetary funds, petty cash and other expenditures daily.
• Report any resident concerns to the Director/Manager and/or appropriate department leadership team.
• Demonstrate a passion for customer service as evidenced by interaction with co-workers, residents, and members of the community.
• Laundry (Bedding when soiled or when guests check out.)
• Simple cleaning (Public bathroom, sweeping, mopping, etc)
• Monitor Cameras and log activity
• Complete perimeter checks around building and walk-throughs in building to ensure safety and security of residents. Log or document any concerns.
• Handle security issues/complaints by calling either non-emergency dispatch or 911 for emergency services.
• May be required to lift up to 50lbs periodically as needed.
• Other duties as assigned.

EXPECTATIONS:

• Be an example of the Switchpoint culture, create a positive work environment for yourself, residents, and other co-workers.
• Abide by all Switchpoint rules and policies.
• Keep accurate logs of all transactions and submit them to management daily.
• Excellent customer service
• Ability to de-escalate
• Experience in working with those who struggle with mental health and homelessness.
• Excellent oral and written communication skills

Full-Time Employee Benefits:

(Eligible 1st of Month after 60-days)

• Medical
• HSA
• Dental
• Vision
• Life & Disability
• 401k (Part-time included)
• EAP - Employee Assistance Program (Parti-time included)
• VASA (Part-time included)

Compensation:

Starting wage: $16 - $19/Hour

Pay may vary- depending on Site Location

Part-Time position

weekends required

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.

"Employment may be contingent upon the successful completion of a background check in accordance with applicable laws and regulations and dependent on the position you are applying at Switchpoint."