Housing Resident Support - PT/FT

Switchpoint Inc; Tooele (UT); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical

HSA

Dental

Vision

Life & Disability

401(k) (part-time included)

EAP – Employee Assistance Program (pt)

VASA (pt)

Background check

Job summary

Friends of Switchpoint is a Utah nonprofit providing housing support for residents, families, and veterans at Harris Village. The Shelter Housing Support Staff will monitor cameras, perform perimeter checks, log activity, and assist with the Good Works Program to maintain a safe environment for residents, visitors, and coworkers.

Responsibilities include documenting incidents, coordinating with case managers, and ensuring compliance with the Switchpoint Code of Conduct while supporting a

Qualifications

• CPR certification is required or preferred.
• Human Services experience is preferred but not required.
• Effective note taking and record keeping are essential.
• Computer skills with Office 365 and Google Suite are required.
• Attention to detail is essential for safety and documentation.
• Strong organizational skills help manage daily tasks.
• Physical fitness is needed to climb stairs and move around facilities.
• Ability to work in a team environment is important.

Responsibilities

• Understand the vulnerable nature of the community and show empathy to residents.
• Actively listen to residents’ needs.
• Assist in tracking the Good Works Program.
• Assist with on-site activities for residents.
• Prepare cleaning items for the Good Works Program.
• Maintain a clean, safe work environment.
• Perform regular perimeter checks inside and outside the building.
• Lock and unlock door systems.
• Monitor camera systems and log activity.
• Log approved visitors with proper identification.
• Handle security issues by contacting non-emergency dispatch or 911 when necessary.
• Document violations of apartment rules for property management action.
• Document changes in resident behavior for case managers.
• Record incidents or activities posing safety concerns.
• Log use of building equipment.
• Maintain professional boundaries with residents and report conflicts of interest.
• Follow the Switchpoint Code of Conduct.

Skills

Human Services experience

Team environment

CPR certification

Note taking

Computer skills

Attention to detail

Organizational skills

Physical fitness

Tools

Office 365 Suite

Google Suite

Job description

Friends of Switchpoint

Friends of Switchpoint is a nonprofit organization serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness.

Housing Resident Support

The Switchpoint Shelter Housing Support Staff based at the Harris Apartments is tasked with providing basic support to residents in the Harris Village Apartment Complex. Duties include monitoring camera systems, completing perimeter checks, recording events, interacting with law enforcement, managing the Good Works Credit program, and maintaining a safe environment for residents, visitors, and coworkers.

Responsibilities

• Understand the vulnerable nature of the community and show empathy to residents.
• Actively listen to residents’ needs.
• Assist in tracking the “Good Works Program.”
• Assist with on‑site activities for residents.
• Assist with the preparation of cleaning items for the “Good Works Program.”
• Maintain a clean work environment.
• Complete regular perimeter checks inside and outside the building.
• Lock and unlock door systems.
• Monitor camera systems and log activity.
• Log approved visitors with proper identification.
• Handle security issues/complaints by involving non‑emergency dispatch or 911 when necessary.
• Document violations of apartment rules for property management action.
• Document behavior changes for case managers.
• Record non‑emergency/emergency incidents or activities that pose safety concerns.
• Log use of building equipment (e.g., wagons, laptops).
• Maintain professional boundaries with residents and report conflicts of interest.
• Follow the Switchpoint Code of Conduct.

Qualifications

• Human Services experience preferred, but not required.
• Ability to function in a team environment.
• CPR certification.
• Effective note taking and record keeping.
• Computer skills (Office 365 Suite and Google Suite).
• Attention to detail.
• Organizational skills.
• Physical fitness; ability to climb stairs regularly.

Benefits

Full‑time employee benefits (eligible 1st of month after 60 days):

• Medical
• HSA
• Dental
• Vision
• Life & Disability
• 401(k) (part‑time included)
• EAP – Employee Assistance Program (part‑time included)
• VASA (part‑time included)

Compensation

Starting wage: $16 per hour.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.

Employment may be contingent upon successful completion of a background check in accordance with applicable laws and regulations and dependent on the position applied for at Switchpoint.