Behavioral Health Office Representative Sr

BayCare Health System; Florida; On-site; USD 21,000 - 28,000; Full time

Job summary

BayCare Health System in Florida seeks a front desk administrative professional for a high-volume provider's office. You will register and check in patients, schedule appointments, answer inquiries, and assist with billing questions.

Travel may be required; focus on accurate data entry and patient service. The role requires at least 2 years of front desk experience in a medical setting and High School diploma or equivalent; BLS is required.

Qualifications

• 2 years front desk experience in a medical setting.
• Strong customer service and administrative skills.

Responsibilities

• Registers and checks in patients.
• Obtains and updates patient information and schedules appointments.
• Assists with patient inquiries and billing questions.
• Collects and posts payments and helps with encounter documentation.
• Reviews schedules and ensures providers are at capacity.
• May coordinate transfers and travel as needed.

Skills

Front desk experience

Education

High School or Equivalent

Job description

Education

Essential:

• HS Graduate or Equivalent GED

Summary

Responsible for providing comprehensive administrative and patient support services in a high volume providers office to include revenue cycle operations to ensure high-quality customer service. Registers and checks in patients, obtains and updates patient information, schedules patient appointments, assists with patient inquiries, may arrange for additional services, collects and posts payments, assists with patient billing questions, ensures completion of all encounter documentation prior to check out. Accepts transfers from other facilities according to established guidelines. Schedules patient with appropriate provider, answers phones and respond within timeframes defined by departmental guidelines. Obtains complete and accurate patient registration information according department standards. Reviews and confirms all registration information is accurate at each appointment and makes any required updates. Consistently reviews cancellation, displaced patients, and appointment request worklist throughout the day. Reviews daily schedules for availability and coordinates with onsite supervisor to ensure providers schedules are at capacity. Performs other duties as assigned. Travel may be required. Minimum Qualifications: 2 years front desk experience in a medical setting.

Other Information

BLS required

Education

Essential:

Essential

Education equivalent experience:

Required

• High School or Equivalent

Experience

Essential:

• Related Field

Nonessential

• Behavioral Health

Facility

King Helie Adult Center

Status: Full Time, Exempt: No

Shift Hours: varies

Shift: Shift 1

Shift 1 = Days, 2 = Evenings, 3 = Nights, 4 = Varies

Weekend Work: None

On Call: No

How often will this team member be working remotely? Never

Equal Opportunity Employer Veterans/Disabled