Behavioral Health Intake Specialist — Drive Access to Care

East Bay Community Action Program; Barrington (RI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

403(b) retirement plan with match

Life insurance

Job summary

East Bay Community Action Program in Barrington, RI is seeking an experienced Intake Specialist for Behavioral Health. You will conduct clinical screenings, triage calls, and coordinate access to care while maintaining HIPAA standards in a fast-paced, on-site environment.

This role supports scheduling, referral processing, and collaboration with internal teams to reduce barriers and improve patient flow across outpatient services.

Qualifications

• Experience in behavioral health intake or triage.
• Proficiency with EMR systems (NextGen preferred).
• Strong MS Word, Excel, Outlook skills.
• Ability to handle confidential information per HIPAA.]
• job_responsibilities_description ["Lead daily access operations — Manage scheduling, referral processing, and waitlist coordination to ensure timely service delivery.","Conduct clinical screenings — Assess callers' presenting needs and risk levels for appropriate level of care.","Support your team in real time — Guide colleagues during escalated calls and provide decision support.","Ensure compliance and quality — Verify insurance eligibility and document according to standards.","Collaborate across the organization — Serve as primary contact for access-related questions and participate in quality improvement."]
• CoT_job_summary_short2LinePlaceholder1

Responsibilities

• Lead daily access operations — Manage scheduling, referral processing, and waitlist coordination to ensure timely service delivery.
• Conduct clinical screenings — Assess callers' presenting needs and risk levels to determine appropriate level of care.
• Support your team in real time — Serve as a resource for other Intake Specialists during escalated calls and provide guidance.
• Ensure compliance and quality — Verify insurance eligibility, maintain accurate documentation, and meet licensing and accreditation standards.
• Collaborate across the organization — Act as primary contact for internal/external stakeholders on access questions.

Skills

Behavioral health intake

Call center operations

HIPAA compliance

MS Word

Excel

Outlook

Tools

NextGen EMR

Job description

East Bay Community Action Program in Barrington, RI is seeking an experienced Intake Specialist for Behavioral Health. You will conduct clinical screenings, triage calls, and coordinate access to care while maintaining HIPAA standards in a fast-paced, on-site environment.

This role supports scheduling, referral processing, and collaboration with internal teams to reduce barriers and improve patient flow across outpatient services.