Intake Specialist Behavioral Health

East Bay Community Action Program; Barrington (RI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

403(b) retirement plan with match

Life insurance

Job summary

East Bay Community Action Program in Barrington, RI is seeking an experienced Intake Specialist for Behavioral Health. You will conduct clinical screenings, triage calls, and coordinate access to care while maintaining HIPAA standards in a fast-paced, on-site environment.

This role supports scheduling, referral processing, and collaboration with internal teams to reduce barriers and improve patient flow across outpatient services.

Qualifications

• Experience in behavioral health intake or triage.
• Proficiency with EMR systems (NextGen preferred).
• Strong MS Word, Excel, Outlook skills.
• Ability to handle confidential information per HIPAA.]
• job_responsibilities_description ["Lead daily access operations — Manage scheduling, referral processing, and waitlist coordination to ensure timely service delivery.","Conduct clinical screenings — Assess callers' presenting needs and risk levels for appropriate level of care.","Support your team in real time — Guide colleagues during escalated calls and provide decision support.","Ensure compliance and quality — Verify insurance eligibility and document according to standards.","Collaborate across the organization — Serve as primary contact for access-related questions and participate in quality improvement."]
• CoT_job_summary_short2LinePlaceholder1

Responsibilities

• Lead daily access operations — Manage scheduling, referral processing, and waitlist coordination to ensure timely service delivery.
• Conduct clinical screenings — Assess callers' presenting needs and risk levels to determine appropriate level of care.
• Support your team in real time — Serve as a resource for other Intake Specialists during escalated calls and provide guidance.
• Ensure compliance and quality — Verify insurance eligibility, maintain accurate documentation, and meet licensing and accreditation standards.
• Collaborate across the organization — Act as primary contact for internal/external stakeholders on access questions.

Skills

Behavioral health intake

Call center operations

HIPAA compliance

MS Word

Excel

Outlook

Tools

NextGen EMR

Job description

Intake Specialist Behavioral Health

Application Deadline: 5 November 2026

Department: Behavioral Health

Employment Type: Full Time

Location: Barrington - OCR

Reporting To: Director Outpatient / Emergency Services

Description

Join a team that connects people to the care they need, when they need it most.

We're looking for an experienced Intake Specialist to serve as a vital first point of contact for individuals seeking behavioral health services. In this role, you'll conduct clinical screenings, coordinate access to care across the lifespan, and help ensure that every person who reaches out is met with professionalism, compassion, and a clear path forward.

This position sits at the intersection of clinical judgment and operational excellence. You'll triage complex calls, guide colleagues through urgent situations, and work to keep our access systems running smoothly—all while upholding the standards that make high-quality behavioral health care possible.

Key Responsibilities

Lead daily access operations — Manage scheduling, referral processing, and waitlist coordination to ensure timely service delivery. Monitor workflows, implement updates, and adjust processes to improve efficiency and the client experience.

Conduct clinical screenings — Assess callers' presenting needs and risk levels to determine the appropriate level of care, whether that's a diagnostic intake, crisis services, outpatient therapy, or a specialty program.

Support your team in real time — Serve as a resource for other Intake Specialists during escalated, complex, or emotionally charged calls. Provide guidance and decision support when it matters most.

Ensure compliance and quality — Verify insurance eligibility, maintain accurate documentation, and apply payer, licensing, and accreditation standards (including BHDDH, DCYF, and Joint Commission requirements).

Collaborate across the organization — Act as the primary contact for internal and external stakeholders on access-related questions. Participate in quality improvement efforts and recommend process enhancements.

Qualifications

Required:

• Experience in behavioral health intake, triage, call center operations, or client-facing screening within healthcare or social services
• Proficiency with Electronic Medical Records (NextGen experience preferred)
• Working knowledge of Microsoft Word, Excel, and Outlook
• Demonstrated ability to handle confidential information in accordance with HIPAA

Core strengths we’re looking for:

• Calm, professional communication skills—especially with individuals in crisis or distress
• Sound clinical judgment and problem-solving ability in urgent or ambiguous situations
• Strong attention to detail in documentation, scheduling, and workflow execution
• Adaptability to changing priorities, regulations, and departmental needs
• Reliability and accountability in a fast-paced environment

Preferred:

• Background in behavioral health, emergency services, or community health access
• Experience supervising or mentoring staff in a client-service setting

Work Environment

This is an on-site role involving extended computer-based work and telephone communication. You'll interact regularly with clients and staff across the facility. The position requires the ability to sit, stand, bend, and move within the building, and to lift up to 25 pounds.

Why This Role Matters

Access is where care begins. When someone reaches out for behavioral health services, the person who answers that call shapes their experience—and often, their willingness to follow through. As an Intake Specialist, you'll play a direct role in reducing barriers, speeding access to treatment, and supporting a system designed to meet people where they are.

Benefits

For Full-Time Employees Working 40 hours per week, EBCAP offers:

• Subsidized, comprehensive medical (BCBSRI) and dental (Delta Dental) insurance plans
• Supplemental vision insurance (Delta Dental)
• Voluntary medical and dependent care flexible spending accounts
• Up to 3% matching 403(b) retirement plan
• Employer-paid life insurance
• Generous paid time off including 15 vacation days, 12 holidays, 2 personal days, and 6 sick days
• Mileage reimbursement
• Tuition reimbursement
• Employer-paid professional development
• Employee assistance program

If you're ready to bring your clinical instincts, operational skills, and genuine care for others to a role where they'll make a real difference, we'd like to hear from you.