Client Care Specialist

Opti Staffing; Anchorage (AK); On-site; USD 28,000 - 32,000; Full time

Job summary

Opti Staffing Group is partnering with a local behavioral health organization to coordinate the intake process for new and returning clients. This patient-facing administrative role connects clients, guardians, referral sources, providers, programs, and the billing department, while handling confidential information, financial documentation, and scheduling.

The ideal candidate will be professional, dependable, and highly organized, delivering excellent client service.

Qualifications

• High school diploma or GED required.
• Education in health information management preferred.
• Experience with health insurance, Medicaid, billing, or eligibility verification preferred.
• Healthcare/behavioral health or medical intake experience preferred.
• Strong administrative, customer service and communication skills.
• Willingness to learn insurance, billing and intake processes.
• Excellent organization, attention to detail and follow-through.
• Ability to multitask and handle confidential client information professionally.
• Flexible to work daytime and evening hours.
• Valid Alaska driver’s license and reliable transportation.
• Ability to travel when required and lift up to 25 pounds.

Responsibilities

• Coordinate the intake process for new and returning clients.
• Manage referrals and track prospective clients through entry.
• Serve as primary contact for clients, guardians, referral sources, providers, programs and billing staff.
• Collect, review and enter client registration, demographics and financial information.
• Obtain required documentation and track expiring releases of information.
• Verify insurance eligibility and benefits online and by phone.
• Enter insurance and payer information into the EHR system accurately.
• Assist clients with Medicaid applications and communicate with Alaska DPA.
• Schedule assessments, intakes, appointments and telehealth visits.
• Scan and maintain client documentation in the EHR.
• Support QA, reporting, audits, accreditation and process improvements.

Skills

Customer service

Communication

Organization

Multitasking

Confidentiality

Education

High school diploma or GED

Health information management education (preferred)

Job description

OPTI STAFFING GROUP IS HIRING! Opening: Client Care Specialist Pay: $20-$23.00/hr Schedule: Monday - Friday Start Date: ASAP

Opti Staffing Group is partnering with a local behavioral health organization seeking a compassionate and detail-oriented Client Care Specialist to coordinate the intake process for new and returning clients. This is a patient-facing administrative position that serves as an important connection between clients, guardians, referral sources, providers, programs, and the billing department. The ideal candidate will be professional, dependable, highly organized, and capable of providing excellent client service while accurately handling confidential information, financial documentation, and appointment scheduling. Previous experience working with health insurance programs such as Medicaid, as well as experience in a medical or behavioral health environment, is highly preferred but not required.

What You’ll Do:

• Coordinate the intake process for new and returning clients
• Manage referrals and track prospective clients through the point-of-entry process
• Serve as a primary point of contact for clients, guardians, referral sources, providers, programs, and billing staff
• Collect, review, and enter client registration, demographic, and financial information
• Obtain required documentation and track expiring releases of information
• Verify insurance eligibility and benefits online and by phone
• Enter accurate insurance and payer information into the electronic health record system
• Help clients understand insurance benefits, treatment costs, informed-consent requirements, and financial-assistance options
• Initiate and track financial-assistance applications when applicable
• Assist clients with Medicaid applications and communicate with the Alaska Division of Public Assistance regarding application statuses
• Schedule assessments, program intakes, ongoing appointments, and telehealth visits
• Scan and maintain client documentation within the electronic health record
• Support quality assurance, reporting, audits, accreditation, licensing, and process-improvement projects
• Maintain client confidentiality in accordance with federal, state, and organizational policies
• Assist with additional administrative and departmental responsibilities as needed

What We’re Looking For:

• High school diploma or GED is required
• Education in health information management is preferred
• Experience with health insurance, Medicaid, billing, or eligibility verification is highly preferred
• Experience in healthcare, behavioral health, medical intake, or a related environment is highly preferred
• Strong administrative, customer service, and communication skills
• Willingness to learn insurance, billing, and intake processes
• Excellent organization, attention to detail, and follow-through
• Ability to multitask and handle confidential client information professionally
• Flexibility to work daytime and evening hours when needed
• Valid Alaska driver’s license, acceptable driving record, and reliable transportation
• Ability to travel when required and occasionally lift up to 25 pounds
• Ability to pass a criminal background check

Why Apply?

• Full-time opportunity available immediately
• Meaningful position helping clients access important services
• Opportunity to build experience within the healthcare and behavioral health field
• Work closely with clients, providers, programs, and billing professionals
• Become an important part of a mission-driven local organization