Intake and Authorization Specialist

Northeast Family Services; West Springfield (MA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health, dental & vision

3 weeks paid vacation

11 paid holidays

401k retirement plan with match

Voluntary short and long-term disabled

Voluntary Life Insurance

Dependent care savings account

Company provided laptop and cell phone

Personal cell phone discount

Job summary

Northeast Family Services seeks an Intake and Authorization Specialist to streamline registration and admissions across five MA regions. You will handle calls, gather referrals, verify insurance, and schedule clients with accuracy and empathy.

Ideal candidates have at least 2 years in intake scheduling, knowledge of insurance benefits and authorizations, and proficiency with EHRs and MS Office. This full-time role requires reliable internet, a laptop/phone, and authorization to work in the U.S.

Qualifications

• HS Diploma or equivalent required.
• Minimum of 2 years' experience in patient intake and scheduling.
• Working knowledge of insurance benefits and authorizations.
• Prior MA Medicaid experience preferred.
• Proficient computer literacy, including Microsoft Office and Electronic Health Records (EHR).
• Access to high speed secure internet for Full Time positions.
• Access to a laptop or CPS, high speed secure internet, and a phone required for FFS position.
• Applicants must be authorized to work in the U.S.

Responsibilities

• Manage all aspects of the registration and admissions process across five MA regions.
• Answer incoming calls, gather referral information, verify insurance coverage, and schedule clients’ appointments.

Skills

Communication

Customer service

Problem solving

Time management

Organization

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Electronic Health Records (EHR)

Payer portals

Job description

Northeast Family Services is seeking an experienced professional to join our growing Massachusetts team as an Intake and Authorization Specialist!

The Intake and Authorization Specialist manages all aspects of the registration and admissions process for Northeast Family Services’ five regions in Massachusetts. The Intake Screener and Authorization Specialist manages all aspects of the registration and admissions process for Northeast Family Services’ five regions in Massachusetts. They are also responsible for answering incoming calls, gathering referral information, verifying insurance coverage, and scheduling clients’ appointments.

To be successful in this position, you should be highly organized be detail oriented, and have a working knowledge of payer portals, co-pays, deductibles, and health insurance benefits. Top candidates will also have excellent interpersonal skills and work well as part of a multidisciplinary team that includes program directors, clinicians, nurse practitioners, and peers.

If you’re looking for rewarding work, have professional experience in a behavioral health environment, and enjoy helping people obtain the support they need, don’t miss this career opportunity!

Qualifications:

• HS Diploma or equivalent required
• Hours 12pm-8pm
• Minimum of 2 years' experience in patient intake and scheduling
• Working knowledge of insurance benefits and authorizations
• Prior MA Medicaid experience preferred
• Proficient computer literacy, including Microsoft Office and Electronic Health Records (EHR)
• Experience working with and helping clients with co-occurring disorders
• Ability to keep client and company confidences
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Strong time management and organizational skills
• Access to high speed secure internet required for Full Time positions
• Access to a laptop or CPS, high speed secure internet, and a phone required for FFS position
• Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time

Benefits:

• Health, dental & vision
• 3 weeks paid vacation
• 11 paid holidays (including Juneteenth, the day after Thanksgiving, Christmas Eve, and NY Eve.)
• Generous sick time including mental health days
• 401k retirement plan with up to 4% match after 1 year
• Voluntary short and long-term disability
• Voluntary Life Insurance
• Dependent care savings account
• Longevity award - Monetary bonus and a vacation day annually
• Company provided laptop and cell phone
• Personal cell phone discount

Hours:

• Full Time
• Salary $45,000-$55,000