Intake and Authorization Specialist

Northeast Family Services; Lawrence (MA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health, dental & vision

3 weeks paid vacation

11 paid holidays

401k with up to 4% match

Company laptop and cell phone

Voluntary short/long-term disability

Dependent care savings account

Longevity award

Personal cell phone discount

Job summary

Northeast Family Services in Massachusetts is seeking an Intake and Authorization Specialist to join our growing team. This role manages the full registration and admissions process across five regions, handles incoming calls, gathers referral information, and schedules clients’ appointments.

The ideal candidate is highly organized, detail oriented, and comfortable navigating payer portals, insurance benefits, and authorizations.

Qualifications

• Strong organizational and communication abilities are essential.
• Experience with payer portals, co-pays and authorizations is preferred.
• Experience in a behavioral health setting is a plus.

Responsibilities

• Manage registration and admissions for five MA regions.
• Answer incoming calls and gather referral information.
• Verify insurance coverage and authorizations.
• Schedule clients’ appointments and maintain smooth workflow.

Skills

Organizational skills

Attention to detail

Interpersonal skills

Customer service

Problem solving

Multidisciplinary teamwork

Insurance navigation

Education

HS Diploma or equivalent

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Northeast Family Services is seeking an experienced professional to join our growing Massachusetts team as an Intake and Authorization Specialist!

The Intake and Authorization Specialist manages all aspects of the registration and admissions process for Northeast Family Services’ five regions in Massachusetts. The Intake Screener and Authorization Specialist manages all aspects of the registration and admissions process for Northeast Family Services’ five regions in Massachusetts. They are also responsible for answering incoming calls, gathering referral information, verifying insurance coverage, and scheduling clients’ appointments.

To be successful in this position, you should be highly organized be detail oriented, and have a working knowledge of payer portals, co-pays, deductibles, and health insurance benefits. Top candidates will also have excellent interpersonal skills and work well as part of a multidisciplinary team that includes program directors, clinicians, nurse practitioners, and peers.

If you’re looking for rewarding work, have professional experience in a behavioral health environment, and enjoy helping people obtain the support they need, don’t miss this career opportunity!

Qualifications:

• HS Diploma or equivalent required
• Hours 12pm-8pm
• Minimum of 2 years' experience in patient intake and scheduling
• Working knowledge of insurance benefits and authorizations
• Prior MA Medicaid experience preferred
• Proficient computer literacy, including Microsoft Office and Electronic Health Records (EHR)
• Experience working with and helping clients with co-occurring disorders
• Ability to keep client and company confidences
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Strong time management and organizational skills
• Access to high speed secure internet required for Full Time positions
• Access to a laptop or CPS, high speed secure internet, and a phone required for FFS position
• Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time

Benefits:

• Health, dental & vision
• 3 weeks paid vacation
• 11 paid holidays (including Juneteenth, the day after Thanksgiving, Christmas Eve, and NY Eve.)
• Generous sick time including mental health days
• 401k retirement plan with up to 4% match after 1 year
• Voluntary short and long-term disability
• Voluntary Life Insurance
• Dependent care savings account
• Longevity award - Monetary bonus and a vacation day annually
• Company provided laptop and cell phone
• Personal cell phone discount

Hours:

• Full Time
• Salary $45,000-$55,000