Behavioral Health Front Desk Specialist

BEACON BEHAVIORAL SUPPORT SERVICES; Tifton (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

Beacon Behavioral Health Partners in Tifton, GA seeks a Medical Office Receptionist to be the first point of contact for patients, families, and visitors, delivering a welcoming, professional experience and coordinating front desk operations.

Responsibilities include answering calls, scheduling, check-in/check-out, handling forms and insurance data, supporting intake and coordination with clinical staff, while maintaining confidentiality and HIPAA compliance.

Qualifications

• High school diploma or equivalent.
• 1–2 years receptionist or front desk experience preferred.
• Experience in behavioral health, healthcare, or medical office settings preferred.
• Strong communication, organization, and follow-through skills.

Responsibilities

• Greet patients, families, visitors, and team members professionally.
• Answer and route incoming calls, messages, emails, and inquiries.
• Support patient scheduling, confirmations, cancellations, and rescheduling.
• Assist with patient check-in and check-out processes.
• Maintain patient forms, insurance information, and other documentation.
• Coordinate communication among patients, providers, and staff.
• Ensure front desk workflows stay organized and timely.
• Assist with billing, authorizations, and related administrative tasks.
• Prepare reports and correspondence as needed.
• Follow HIPAA and company policy requirements.

Skills

Customer service

Communication

Organization

Multitasking

Computer skills

Confidentiality

Education

High school diploma or equivalent

Job description

Beacon Behavioral Health Partners in Tifton, GA seeks a Medical Office Receptionist to be the first point of contact for patients, families, and visitors, delivering a welcoming, professional experience and coordinating front desk operations.

Responsibilities include answering calls, scheduling, check-in/check-out, handling forms and insurance data, supporting intake and coordination with clinical staff, while maintaining confidentiality and HIPAA compliance.