Behavioral Health Clinic Operations Specialist

Henderson Hospital; Chicago (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Compensation

Excellent Medical, Dental, Vision, and

401(K) with company match and stock

Long and Short-term Disability

Flexible Spending Accounts; Healthcare

Life Insurance

Career development opportunities

Tuition Assistance

Rewarding work environment

Job summary

Thousand Branches Wellness is seeking a Clinical Office Specialist to manage daily clinic workflows, support staff onboarding, and oversee office operations in a fast-paced behavioral health setting. You will handle patient records, billing inquiries, scheduling, and coordination with referrals.

The role requires strong organization, experience with multi-line phones, and the ability to maintain compliant, efficient office processes in a startup-like environment within a larger health system.

Qualifications

• High school diploma required
• Bachelor’s degree preferred
• 1-3 years of experience working in healthcare or a related field required
• Experience with a multi-line phone system
• Experience placing supply orders
• Strong organizational skills required, experience tracking inventory and documentation highly preferred

Responsibilities

• Collaborative communication with coworkers, clients and referral sources
• Organizing and prioritizing workloads to meet deadlines- able to manage multiple tasks/ projects in a fast paced environment
• Telephone Screening of inquiry calls with appropriate referrals made for any emergency situation and appointments scheduled as appropriate
• Documentation of all incoming inquiry calls
• Obtain records/documentation as needed from referring agencies
• Scan all patient documents into their chart including consent forms, insurance cards, and other intake information
• Collect co-pays, missed appointment fees, and work through billing issues
• Implement and manage systems to ensure effective communication with clients, families, referral sources and other relevant entities
• Crisis Management and Verbal De-escalation
• Provide support and assistance to clients and guests in the waiting area
• Manage day-to-day schedule, follow up, appointment confirmation and re-schedule as needed
• Follow up/respond to incoming calls/emails/fax requests within timelines outlined in policy
• Other duties as assigned

Skills

Strong organizational skills

Education

High school diploma

Bachelor’s degree preferred

Tools

Multi-line phone system

Supply ordering systems

Job description

Thousand Branches Wellness is seeking a Clinical Office Specialist to manage daily clinic workflows, support staff onboarding, and oversee office operations in a fast-paced behavioral health setting. You will handle patient records, billing inquiries, scheduling, and coordination with referrals.

The role requires strong organization, experience with multi-line phones, and the ability to maintain compliant, efficient office processes in a startup-like environment within a larger health system.