Clinical Office Specialist-Behavioral Health

Henderson Hospital; Chicago (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Compensation

Excellent Medical, Dental, Vision, and

401(K) with company match and stock

Long and Short-term Disability

Flexible Spending Accounts; Healthcare

Life Insurance

Career development opportunities

Tuition Assistance

Rewarding work environment

Job summary

Thousand Branches Wellness is seeking a Clinical Office Specialist to manage daily clinic workflows, support staff onboarding, and oversee office operations in a fast-paced behavioral health setting. You will handle patient records, billing inquiries, scheduling, and coordination with referrals.

The role requires strong organization, experience with multi-line phones, and the ability to maintain compliant, efficient office processes in a startup-like environment within a larger health system.

Qualifications

• High school diploma required
• Bachelor’s degree preferred
• 1-3 years of experience working in healthcare or a related field required
• Experience with a multi-line phone system
• Experience placing supply orders
• Strong organizational skills required, experience tracking inventory and documentation highly preferred

Responsibilities

• Collaborative communication with coworkers, clients and referral sources
• Organizing and prioritizing workloads to meet deadlines- able to manage multiple tasks/ projects in a fast paced environment
• Telephone Screening of inquiry calls with appropriate referrals made for any emergency situation and appointments scheduled as appropriate
• Documentation of all incoming inquiry calls
• Obtain records/documentation as needed from referring agencies
• Scan all patient documents into their chart including consent forms, insurance cards, and other intake information
• Collect co-pays, missed appointment fees, and work through billing issues
• Implement and manage systems to ensure effective communication with clients, families, referral sources and other relevant entities
• Crisis Management and Verbal De-escalation
• Provide support and assistance to clients and guests in the waiting area
• Manage day-to-day schedule, follow up, appointment confirmation and re-schedule as needed
• Follow up/respond to incoming calls/emails/fax requests within timelines outlined in policy
• Other duties as assigned

Skills

Strong organizational skills

Education

High school diploma

Bachelor’s degree preferred

Tools

Multi-line phone system

Supply ordering systems

Job description

Responsibilities

CLINICAL OFFICE SPECIALIST- Behavioral Health

The Clinical Office Specialist (COS) provides platform training & onboarding support to clinic staff, manages the daily workflows of patient interactions, paperwork/document management, and the overall organization of the office. This position also acts as an assistant to the Clinic Director, ensuring smooth operations of the program. Along with receptionist responsibilities, this position will manage the office- including but not limited to ordering supplies, working through billing concerns, collecting co-pays, and ensuring client supplies are fully stocked.

The COS actively supports, promotes, and works within the context of the Mission, Vision and Values associated with Thousand Branches Wellness. This position ensures the office operates efficiently and in compliance with company policies and regulatory standards.

Responsibilities:

• Collaborative communication with coworkers, clients and referral sources
• Organizing and prioritizing workloads to meet deadlines- able to manage multiple tasks/ projects in a fast paced environment
• Telephone Screening of inquiry calls with appropriate referrals made for any emergency situation and appointments scheduled as appropriate
• Documentation of all incoming inquiry calls
• Obtain records/documentation as needed from referring agencies
• Scan all patient documents into their chart including consent forms, insurance cards, and other intake information
• Collect co-pays, missed appointment fees, and work through billing issues
• Implement and manage systems to ensure effective communication with clients, families, referral sources and other relevant entities
• Crisis Management and Verbal De-escalation
• Provide support and assistance to clients and guests in the waiting area
• Manage day-to-day schedule, follow up, appointment confirmation and re-schedule as needed
• Follow up/respond to incoming calls/emails/fax requests within timelines outlined in policy
• Other duties as assigned

About Thousand Branches Wellness:

Thousand Branches Wellness will provide outpatient mental health services including Intensive Outpatient (IOP), Medication Management, and Individual Therapy. A subsidiary of Universal Health Services (UHS), one of the largest and most respected providers of hospital and behavioral healthcare services, Thousand Branches Wellness has an exciting opportunity for an experienced Clinical Office Specialist who enjoys the excitment and challenges of a start-up!

Benefit Highlights:

• Competitive Compensation
• Excellent Medical, Dental, Vision, and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• Long and Short-term Disability
• Flexible Spending Accounts; Healthcare Savings Account
• Life Insurance
• Career development opportunities within the company
• Tuition Assistance
• Rewarding work environment - Enjoy going to work everyday!

Qualifications

• High school diploma required
• Bachelor’s degree preferred
• 1-3 years of experience working in healthcare or a related field required
• Experience with a multi-line phone system
• Experience placing supply orders
• Strong organizational skills required, experience tracking inventory and documentation highly preferred

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

CLINICAL OFFICE SPECIALIST- Behavioral Health

The Clinical Office Specialist (COS) provides platform training & onboarding support to clinic staff, manages the daily workflows of patient interactions, paperwork/document management, and the overall organization of the office. This position also acts as an assistant to the Clinic Director, ensuring smooth operations of the program. Along with receptionist responsibilities, this position will manage the office- including but not limited to ordering supplies, working through billing concerns, collecting co-pays, and ensuring client supplies are fully stocked.

The COS actively supports, promotes, and works within the context of the Mission, Vision and Values associated with Thousand Branches Wellness. This position ensures the office operates efficiently and in compliance with company policies and regulatory standards.

Responsibilities:

• Collaborative communication with coworkers, clients and referral sources
• Organizing and prioritizing workloads to meet deadlines- able to manage multiple tasks/ projects in a fast paced environment
• Telephone Screening of inquiry calls with appropriate referrals made for any emergency situation and appointments scheduled as appropriate
• Documentation of all incoming inquiry calls
• Obtain records/documentation as needed from referring agencies
• Scan all patient documents into their chart including consent forms, insurance cards, and other intake information
• Collect co-pays, missed appointment fees, and work through billing issues
• Implement and manage systems to ensure effective communication with clients, families, referral sources and other relevant entities
• Crisis Management and Verbal De-escalation
• Provide support and assistance to clients and guests in the waiting area
• Manage day-to-day schedule, follow up, appointment confirmation and re-schedule as needed
• Follow up/respond to incoming calls/emails/fax requests within timelines outlined in policy
• Other duties as assigned

About Thousand Branches Wellness:

Thousand Branches Wellness will provide outpatient mental health services including Intensive Outpatient (IOP), Medication Management, and Individual Therapy. A subsidiary of Universal Health Services (UHS), one of the largest and most respected providers of hospital and behavioral healthcare services, Thousand Branches Wellness has an exciting opportunity for an experienced Clinical Office Specialist who enjoys the excitment and challenges of a start-up!

Benefit Highlights:

• Competitive Compensation
• Excellent Medical, Dental, Vision, and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• Long and Short-term Disability
• Flexible Spending Accounts; Healthcare Savings Account
• Life Insurance
• Career development opportunities within the company
• Tuition Assistance
• Rewarding work environment - Enjoy going to work everyday!