Behavioral Health Admissions & Intake Specialist

HealingUS™ Centers; Freehold (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

HealingUS Centers in New Jersey is seeking an Admissions Representative to promote our behavioral health services and guide prospective clients through the intake process. You will work with the admissions team to ensure a seamless process and coordinate with referral sources.

This role requires strong communication, organization, and the ability to manage multiple tasks in a fast-paced environment, while maintaining HIPAA compliance and accurate records.

Qualifications

• 1-2 years of experience in behavioral healthcare admissions or related field.
• Strong understanding of behavioral healthcare services, including mental health and substance abuse treatment.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Proficiency in electronic medical records (EMRs) and other software systems.
• Strong organizational and time management skills.
• Ability to maintain confidentiality and adhere to HIPAA regulations.

Responsibilities

• Respond to inquiries from potential clients, family members, and referral sources regarding services and programs.
• Provide information and education about services, treatment options, programs, and amenities.
• Assess potential clients' needs and determine eligibility for admission.
• Complete comprehensive intake assessments and gather necessary information.
• Facilitate the intake process, including scheduling appointments and conducting interviews (phone/video).
• Coordinate with the treatment team to ensure a smooth transition into treatment.
• Collaborate with billing company to verify coverage and benefits.
• Maintain accurate and up-to-date records of interactions with clients and referrals.
• Identify barriers to admission (financial/insurance) and address them.
• Develop relationships with referral sources (hospitals, clinics, providers).
• Stay up-to-date on industry trends, regulations, and best practices in behavioral healthcare.
• Participate in ongoing training and professional development.

Skills

Communication

Interpersonal skills

Time management

Multitasking

Discretion/Confidentiality

Education

Bachelor's degree in a related field

Tools

EMR systems

Scheduling software

Job description

HealingUS Centers in New Jersey is seeking an Admissions Representative to promote our behavioral health services and guide prospective clients through the intake process. You will work with the admissions team to ensure a seamless process and coordinate with referral sources.

This role requires strong communication, organization, and the ability to manage multiple tasks in a fast-paced environment, while maintaining HIPAA compliance and accurate records.