Behavioral Health Admissions & Call Center Specialist

UHS; Benton (AR); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Challenging and rewarding work环境

Competitive Compensation & Generous Pa

Excellent Medical, Dental, Vision and…

401(K) with company match and stock

Career development opportunities with

Job summary

Rivendell Behavioral Health Services, located in Benton, AR, seeks a Call Center Specialist to coordinate admissions and provide crisis intervention by phone, schedule no-charge assessments, and input data into Med Series 4.

You will verify insurances, support the Admissions team, and collaborate with RNs and Intake Counselors. Full-time, on-site hours Monday-Friday 8 am-4:30 pm, benefits included.

Qualifications

• Registered Nurse is highly preferred for this position.
• Bachelor's degree in Psychology, Social Work, or a related field preferred, High school diploma/GED required.
• One years experience in a fast-paced, call center environment preferred.
• One year in a psychiatric setting preferred.
• Exceptional phone etiquette, verbal and written communication skills, and ability to speak with different patient populations and referral sources required.
• Strongly preferred: insurance verification, telephonic skills, and data entry.
• Exception customer service with friendly demeanor.
• Handle with Care and Verbal De-escalation required and offered upon hire during orientation.
• CPR/First Aid required and offered upon hire during orientation.

Responsibilities

• Coordinates admission functions, provides crisis intervention services to potential patients by gathering telephonic information and scheduling no charge assessments.
• Collects data from Inquiry Calls and assessments, inputs information into Med Series 4 in a timely manner.
• Assists in monitoring faxes and referral systems to increase admissions and decrease wait times.
• Active participant in verifying insurances and providing information for the Admissions team.
• Works alongside the Admissions and Referral team of RNs and Intake Counselors.

Skills

Phone etiquette

Verbal communication

Written communication

Customer service

Data entry

Insurance verification

Telephonic skills

Education

Registered Nurse

Bachelor's degree in Psychology, Social Work, or related field

High school diploma/GED

Tools

Med Series 4

Job description

Rivendell Behavioral Health Services, located in Benton, AR, seeks a Call Center Specialist to coordinate admissions and provide crisis intervention by phone, schedule no-charge assessments, and input data into Med Series 4.

You will verify insurances, support the Admissions team, and collaborate with RNs and Intake Counselors. Full-time, on-site hours Monday-Friday 8 am-4:30 pm, benefits included.