Onsite Admissions & Crisis Call Center Specialist

Universal Health Services; Benton (AR); Presencial; USD 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(K) with company match

Excellent medical, dental, vision, and

Descripción de la vacante

Rivendell Behavioral Health Services in Benton, AR, a part of Universal Health Services, is hiring a Call Center Specialist to coordinate admissions and provide crisis intervention over the phone. The role supports the Admissions team and works with RNs and intake counselors.

Typical hours are Monday–Friday, 8:00 am–4:30 pm, and responsibilities include data collection, entering information into Med Series 4, insurance verification, and timely communication with referral sources.

Formación

• RN is highly preferred for this position.
• Bachelor’s degree in Psychology, Social Work, or related field preferred; HS diploma/GED required.
• 1 year in fast-paced call center environment preferred.
• 1 year in psychiatric setting preferred.
• Exceptional phone etiquette, verbal and written communication skills; ability to speak with diverse populations.
• Strongly preferred: insurance verification, telephonic skills, and data entry.
• Excellent customer service with a friendly demeanor.
• Handle with Care and Verbal De-escalation training offered on hire.

Responsabilidades

• Coordinate admission functions and provide crisis intervention by gathering telephonic information and scheduling no-charge assessments.
• Collect data from inquiry calls and assessments; input into Med Series 4 promptly.
• Assist in monitoring faxes and referral systems to increase admissions and reduce wait times.
• Verify insurances and provide information for the Admissions team.
• Collaborate with RNs and Intake Counselors within Admissions and Referral.

Conocimientos

Phone etiquette

Verbal communication

Written communication

Data entry

Telephonic skills

Customer service

De-escalation

CPR/First Aid

Educación

Bachelor's degree in Psychology, Social Work, or related field

Registered Nurse (preferred)

High school diploma/GED

Herramientas

Med Series 4

Descripción del empleo

Rivendell Behavioral Health Services in Benton, AR, a part of Universal Health Services, is hiring a Call Center Specialist to coordinate admissions and provide crisis intervention over the phone. The role supports the Admissions team and works with RNs and intake counselors.

Typical hours are Monday–Friday, 8:00 am–4:30 pm, and responsibilities include data collection, entering information into Med Series 4, insurance verification, and timely communication with referral sources.