Behavioral Health Admin Assistant II (Onsite)

Harvard Central Administration (CADM) Talent Acquisition; Cambridge (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Generous paid time off including Par**

Medical, dental, and vision health保险

Retirement plans with university贡献

Wellbeing resources

Support for families and caregivers

Professional development opportunities

Commuter benefits, campus perks

Job summary

Harvard University Health Services (HUHS) seeks a Staff Assistant II to support front desk operations, greet patients, answer calls, schedule appointments, and coordinate referrals on-site for BH providers. The role involves billing liaison, wait-list management, and delivering excellent customer service in a fast-paced clinical setting.

The ideal candidate has a high school diploma and at least one year of administrative experience, strong Microsoft Office skills, and a commitment to

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of administrative support or related professional experience.
• Excellent interpersonal, customer service, organizational, and Microsoft Office skills.
• Experience in patient services, transcription, and/or Blue Cross Blue Shield (BC/BS) authorization processes preferred.
• Strong verbal and written communication skills with the ability to resolve problems and handle confidential information with discretion.
• Demonstrated sound judgment, attention to detail, and ability to prioritize, multi-task, and meet deadlines in a fast-paced environment.
• Bilingual language skills are a plus.

Responsibilities

• Provides a variety of patient-centered services.
• Prepares medical records for release of information ensuring that confidentiality is maintained.
• Makes appointments, ensuring patient eligibility following proper protocols.
• Checks in patients and collect co-payments.
• Distributes mail.
• Makes copies of charts and materials for the department.
• Performs data entry.
• Performs scanning of materials that are filed in the electronic record.
• Archives records and files.
• Performs transcription and other general office responsibilities such as typing and sending out letters, e.g., treatment referrals, patient satisfaction surveys, clinic schedules, room’s schedules, forms, etc.
• Assists clinicians with the hospitalization of patients by calling the ambulance, making copies of permission paperwork, etc.
• Assists with special projects, e.g., health fairs, website, referral project, HUGHP workgroup, etc.
• Has a working knowledge of HUGHP, HUHS and BC/BS insurance issues.
• Assists with the processing of BC/BS patent authorizations and claims and problem solve with BC/BS representatives when issues arise.
• Serves as a liaison to billing department.
• Maintains wait list and assigns triage.
• Processes insurance prior authorizations for medications, and problem-solves IT issues for clinical staff.

Job description

Harvard University Health Services (HUHS) seeks a Staff Assistant II to support front desk operations, greet patients, answer calls, schedule appointments, and coordinate referrals on-site for BH providers. The role involves billing liaison, wait-list management, and delivering excellent customer service in a fast-paced clinical setting.

The ideal candidate has a high school diploma and at least one year of administrative experience, strong Microsoft Office skills, and a commitment to