Dept Assistant | Behavioral Health Resource Center | PRN | Variable

UF Health; Saint Augustine (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

UF Health BHRC is seeking a detail-oriented Assistant to provide clerical and administrative support in a patient-facing environment. You will greet patients, manage appointments, handle cashier functions, and assist with admissions, discharges, and transfers while ensuring accurate records and insurance information.

Responsibilities include data entry, billing support, and documentation management. The role requires strong customer service, communication skills, and adherence to policies with

Qualifications

• High School Diploma/Equivalent.
• 0–1 year clerical/administrative experience.
• 1 year of clerical experience preferred.

Responsibilities

• Greet patients and visitors in person or by phone; answer inquiries and manage scheduling.
• Handle cashier duties and daily receipts, reconcile petty cash and log transactions.
• Assist admissions, discharges, and transfers; coordinate with care teams and document movements.
• Maintain reception area, ensure patient records are complete, and verify insurance/ID documentation.
• Perform data entry and support billing/invoice processes; assist reporting requirements.
• Complete clerical duties related to BHRC documentation and office operations.
• Follow policies and procedures; assist Practice Manager and manage supplies.

Skills

Customer service

Communication

Cash handling

Data entry

Education

High School Diploma/Equivalent

Job description

Overview

The BHRC Assistant provides clerical and administrative support in the BHRC setting to facilitate optimal operationalflow. This position requires excellent customer service and communication skills while working directly with patients and professional staff.

Responsibilities

• Greets patients and visitors in person or on the telephone; answering or referring inquiries; keeps patient appointmentson schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays; comforts patients by anticipating patients' anxieties; answering patients' questions; maintains the reception area; ensures availability of treatment information by filing and retrieving patient records.
• Interprets hospital policies to visitors or staff and communicates appropriately using good “guest relations” skills.
• Obtains complete demographic information; obtains accurate information regarding financial status and/or Insurance, notating the appropriate Subscriber and Guarantor; obtains copies of insurance and ID cards; maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Performs cashier functions such as issuing receipts for payments and obtaining electronic authorizations for credit card payments; responsible for turning in all receipts and payments/cash daily by shifts end along with logging petty cash with a team member per shift (start-end person).
• Assist with admissions, discharges, and transferring of patients to alternate levels of care, performs clerical duties as needed to include, record requests, faxing clinical information to car providers for continuity of care.
• Assists the duties of the BH OP Practice Financial Specialist, under the supervision of the Practice Manager.
• Completes data entry, billing for insurance purposes, manage data collection necessary for contract reporting including performance, service, and demographic data
• Completes clerical duties related to operation and record management of the BHRC documentation.
• Performs all other duties as assigned by management within job scope.

Education / Training

• High School Diploma/Equivalent

Experience Requirements

• 0 - 1 Clerical/Administrative

Preferences

1 year of Clerical experience preferred.

Certificates/Licenses/Registration

• Basic Life Support (BLS)
• NAPPI (WELLE) Certification
• Level 2 Background Check

Additional Information

BLS, provided by American Heart Association (AHA), required within 30 days of hire. Completion of NAPPI training (Non-Abusive Psychological and Physical Intervention) within 90 days of employment; annual certification required thereafter. Level 2 Background Check required upon hire.