Behavioral Health Access Specialist

CommuniCare+OLE; West Sacramento (CA); On-site; USD 33,000 - 41,000; Full time

Job summary

OLE Health is seeking an Access Representative, Behavioral Health in West Sacramento to support a busy behavioral health program. The role involves answering phones, scheduling appointments, handling client registrations, and processing referrals with strict confidentiality.

The position is full-time, nonexempt, and pays hourly between $24.21 and $29.59. The team operates under the Behavioral Health department and reports to the Access Supervisor, Behavioral Health.

Qualifications

• Experience/Lived Experience: Administrative and customer service experience in a medical office, hospital or clinic preferred
• Special Skills/Training: BLS Certification Required

Responsibilities

• Provide excellent customer service, answer phones and provide information.
• Assist with scheduling appointments and performing reminder calls.
• Maintain, file, and scan documents including making copies and assisting clients in completing forms.
• Verify insurance eligibility and assist clients with how to obtain information about their benefits. Collect payment for services when appropriate.
• Maintain client data tracking spreadsheets in internal and external databases.
• Complete client registration details with consistent accuracy and attention to detail.
• Maintain a clean and organized lobby. Update bulletins including pamphlets displays and brochures.
• Assist with specimen handling for point-of care urine drug tests including processing and interpreting results.
• Maintain an environment of confidentiality.
• Receive and process referrals for various behavioral health programs.

Skills

BLS Certification

Education

High school diploma or GED

Job description

OLE Health is seeking an Access Representative, Behavioral Health in West Sacramento to support a busy behavioral health program. The role involves answering phones, scheduling appointments, handling client registrations, and processing referrals with strict confidentiality.

The position is full-time, nonexempt, and pays hourly between $24.21 and $29.59. The team operates under the Behavioral Health department and reports to the Access Supervisor, Behavioral Health.