Beer & Spirits Dept Lead: Elevate Customer Experience

Kroger Co.; Stoughton (WI); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Counseling support

Associate discounts

Tuition reimbursement

Growth opportunities

Job summary

The Kroger Co. in Stoughton, WI is seeking a department leader to drive Beer/Wine/Spirits operations and deliver exceptional customer service. You will supervise day-to-day duties, maintain safe, compliant conditions, and execute business plans to meet sales and profit targets.

As a seasoned manager, you will develop staffing, train associates, monitor inventory, and promote in-store promotions while upholding Kroger's values of respect, integrity and safety across the department.

Qualifications

• Must be 21 years of age
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations
• High school education or equivalent preferred
• Management experience preferred
• Beer/Wine/Liquor experience
• Familiar with industry terms and processes
• Retail experience
• Knowledge of imported and domestic varieties, the flavor profiles and how they are made
• Knowledge of industry trends in specialty wines and beers as they relate to the customer
• Second language (speaking, reading and/or writing)

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Offer product samples, consistent with company guidelines and applicable laws, to help customers discover new items or products they inquire about.
• Inform customers of Beer/Wine/Spirit specials.
• Display a positive attitude.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Inform and educate department associates about current, upcoming and special in- store promotions, especially promotions that affect the Beer/Wine/Spirits.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the period promotional plan for the department.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication

Basic math

Stress management

Retail experience

Beer/Wine/Liquor knowledge

Management experience

Second language

Education

High school education or equivalent

Job description

The Kroger Co. in Stoughton, WI is seeking a department leader to drive Beer/Wine/Spirits operations and deliver exceptional customer service. You will supervise day-to-day duties, maintain safe, compliant conditions, and execute business plans to meet sales and profit targets.

As a seasoned manager, you will develop staffing, train associates, monitor inventory, and promote in-store promotions while upholding Kroger's values of respect, integrity and safety across the department.