Wine & Beer Dept Leader — Elevate Customer Experience

Kroger Co.; Montrose (CO); On-site; USD 32,000 - 45,000; Full time

Job summary

Kroger Co. is seeking an Adult Beverage Department Supervisor to lead clerks, ensure excellent customer service, and drive sales in the beverage section. You will train staff, plan tastings, maintain signage, and ensure compliance with safety and alcohol regulations.

Responsibilities include engaging customers, recommending products, managing inventory, and executing weekly display plans while upholding company values and ensuring a welcoming shopping environment.

Qualifications

• Willing to work weekends and holidays.
• Minimum 21 years of age.
• Dependability and integrity in work history.
• Understand key components of department operations.
• Knowledge of employment laws, safety, and State Adult Beverage Laws.
• Able to operate power machinery and hand tools.
• Strong production, merchandising and customer service skills.
• Effective written and oral communication.
• Ability to think quickly and make decisions.
• Handle stressful situations calmly and professionally.
• Mathematical ability for discounts and percentages.

Responsibilities

• Engage customers with a smile and welcome.
• Develop relationships and learn customers' names.
• Assist customers in finding items or making suggestions.
• Assist with wine pairings for events.
• Be familiar with adult beverage sections to guide questions.
• Conduct a minimum of 2 tastings per week.
• Take special orders and communicate delivery dates.
• Perform daily department walk to maintain standards.
• Execute the Weekly Display Plan.
• Maintain ad and merchandising signs and POS signs.
• Order and maintain inventory for ad and display; manage costs.
• Maintain Planograms.
• Communicate weekly sales opportunities to the grocery manager.
• Keep department clean, organized and safe.
• Maintain pricing and computer ordering entries.
• Supervise and coach direct reports; conduct performance reviews.
• Must be able to perform essential functions with or without accommodation.

Skills

Customer service

Team supervision

Merchandising

Communication skills

Cash handling

Safety compliance

Tools

Power machinery

Job description

Kroger Co. is seeking an Adult Beverage Department Supervisor to lead clerks, ensure excellent customer service, and drive sales in the beverage section. You will train staff, plan tastings, maintain signage, and ensure compliance with safety and alcohol regulations.

Responsibilities include engaging customers, recommending products, managing inventory, and executing weekly display plans while upholding company values and ensuring a welcoming shopping environment.