Beer & Spirits Dept Lead — Customer-First Experience

The Kroger Co.; Town of Brookfield (WI); On-site; USD 52,000 - 68,000; Full time

Job summary

The Kroger Co. in Wisconsin seeks a department leader for Beer/Wine/Spirits to create outstanding customer experiences, maintain a safe environment, and achieve department sales goals.

You will direct all department functions, manage staff, and support daily operations with strong compliance and safety practices. You will train associates, set schedules, promote promotions, and partner with store management to optimize inventory and customer service.

Qualifications

• Must be 21 years of age
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Inform customers of Beer/Wine/Spirit specials.
• Display a positive attitude.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.

Skills

Effective communication

Customer service

Basic math

Stress management

21+ age

Beer/Wine/Liquor experience

Second language

Education

High school diploma or equivalent

Job description

The Kroger Co. in Wisconsin seeks a department leader for Beer/Wine/Spirits to create outstanding customer experiences, maintain a safe environment, and achieve department sales goals.

You will direct all department functions, manage staff, and support daily operations with strong compliance and safety practices. You will train associates, set schedules, promote promotions, and partner with store management to optimize inventory and customer service.