Wine & Spirits Lead: Elevate Customer Experience & Sales

Kroger Co.; Town of Plover (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Kroger Family of Companies in Town of Plover, WI is seeking a department manager for the Beer/Wine/Spirits area. You will lead a team to deliver outstanding customer service, manage daily operations, and ensure a safe, welcoming shopping environment.

You will establish goals, develop promotions, monitor inventory, and work with store management on budgets. Prior retail and product knowledge in beer, wine, and spirits is highly valued.

Qualifications

• Must be 21 years of age.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Ability to handle stressful situations.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Offer product samples, consistent with company guidelines and applicable laws, to help customers discover new items or products they inquire about.
• Inform customers of Beer/Wine/Spirit specials.
• Display a positive attitude.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the Beer/Wine/Spirits.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the period promotional plan for the department.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication skills

Knowledge of basic math

Ability to handle stressful situations

Second language

Education

High school education or equivalent

Job description

Kroger Family of Companies in Town of Plover, WI is seeking a department manager for the Beer/Wine/Spirits area. You will lead a team to deliver outstanding customer service, manage daily operations, and ensure a safe, welcoming shopping environment.

You will establish goals, develop promotions, monitor inventory, and work with store management on budgets. Prior retail and product knowledge in beer, wine, and spirits is highly valued.