Bedside Tech Support Specialist

Jobtailor; New York (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

Jobtailor in New York is seeking a Patient Technology Support associate to deliver frontline technology assistance in a hospital setting. You will help patients and staff use bedside TVs and interactive equipment, troubleshoot issues, and replace faulty devices to ensure smooth operations.

Ideal candidates bring customer service experience, basic technical skills, and the ability to lift heavy equipment. You will collaborate with teammates and complete simple documentation while maintaining

Qualifications

• High school diploma or equivalent.
• At least one year of customer service experience preferred.
• Willingness to learn hospital technology quickly.
• Ability to lift up to 50 pounds and climb a 6-foot ladder.
• Must meet hospital onboarding requirements including immunizations, health screenings, and COVID-19 vaccination.
• Experience with basic troubleshooting or technical repair.

Responsibilities

• Deliver outstanding customer service to patients and hospital staff.
• Help patients navigate bedside TVs and interactive technology.
• Troubleshoot basic technical issues and resolve with teammates.
• Replace equipment such as TVs, pillow speakers, phones, and other devices.
• Perform light maintenance to keep systems operating smoothly.
• Complete basic computer documentation and service records accurately.
• Support a positive technology experience during hospital stays.
• All other duties as assigned.

Skills

Customer Service

Troubleshooting

Communication Skills

Time Management

Basic Computer Skills

Education

High School Diploma or Equivalent

Tools

Bedside TVs

Interactive Technology

Hand Tools

Wall Mount Installation

Job description

Jobtailor in New York is seeking a Patient Technology Support associate to deliver frontline technology assistance in a hospital setting. You will help patients and staff use bedside TVs and interactive equipment, troubleshoot issues, and replace faulty devices to ensure smooth operations.

Ideal candidates bring customer service experience, basic technical skills, and the ability to lift heavy equipment. You will collaborate with teammates and complete simple documentation while maintaining