Bedside Medicaid Navigator – Hospital-Based Advocate

Elevate Patient Financial Solutions®; Eureka (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K

15 days PTO

7 paid holidays

2 Floating holidays

1 Elevate Day

Pet Insurance

Employee referral bonus program

Teamwork: We believe in teamwork and…

Career Growth

Job summary

Elevate Patient Financial Solutions is seeking a Hospital Based Patient Advocate in Eureka, CA, to guide uninsured patients through medical and disability assistance programs at the bedside. This onsite, full-time role requires face-to-face interaction in hospital rooms and adherence to HIPAA/PHI rules.

The Advocate will evaluate eligibility for federal/state programs, complete applications, and ensure thorough follow-up while meeting a 98% bedside screening benchmark.

Qualifications

• Some college coursework preferred.
• Prior hospital experience preferred.
• Adaptability with changing processes, computer systems and government programs.
• Professional experience working with state and federal programs.
• Critical thinking skills.
• Ability to maneuver throughout the hospital and patients’ rooms.
• Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook.
• Effectively communicate both orally and written, to a variety of individuals.
• Ability to multitask to meet performance metrics while in a fast-paced environment.
• Hospital-Based Patient Advocates are expected to dress in accordance with dress code.
• Hybrid positions require home internet connections meeting speed criteria.

Responsibilities

• Screen uninsured hospital patients at bedside to determine eligibility for federal, state, and/or county medical or disability assistance.
• Complete the appropriate applications and follow through until approved.
• Detailed, accurate documentation in Elevate PFS and hospital systems on all cases.
• Provide exceptional customer service skills at all times.
• Maintain assigned work queue of patient accounts.
• Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, financial counselors.
• Answer incoming calls, make outbound calls, and track paperwork for Medicaid enrollment/renewal.
• Maintain timely contact with applicants and government agencies by phone or via the daily work queue.
• Assist applicants with gathering reports, meeting appointment dates, and arranging transportation if needed.
• Conduct in-person community visits to acquire documentation.
• Inform clients of approvals/denials of coverage promptly.
• Attend ongoing required training to stay informed on rules and regulations related to government programs.
• Regular and timely attendance.
• Other duties as assigned.

Skills

Critical thinking

Multitasking

Communication

Adaptability

Education

Some college coursework

Tools

Microsoft Excel

Microsoft Outlook

Job description

Elevate Patient Financial Solutions is seeking a Hospital Based Patient Advocate in Eureka, CA, to guide uninsured patients through medical and disability assistance programs at the bedside. This onsite, full-time role requires face-to-face interaction in hospital rooms and adherence to HIPAA/PHI rules.

The Advocate will evaluate eligibility for federal/state programs, complete applications, and ensure thorough follow-up while meeting a 98% bedside screening benchmark.