Onsite Hospital Patient Advocate — Bedside Financial Access

Elevate Patient Financial Solutions®; San Leandro (CA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K match

PTO 15 days

Holidays

Floating holidays

Elevate Day

Pet Insurance

Referral bonus

Teamwork

Career growth

Job summary

Elevate Patient Financial Solutions is seeking a Hospital Based Patient Advocate in California. This on-site role covers hospitals in San Leandro and Fremont with a Monday–Friday 8:00 AM–4:30 PM schedule and requires a valid driver’s license.

As a frontline advocate, you will guide uninsured patients through federal/state medical and disability programs, perform bedside assessments, assist with applications, and ensure thorough documentation while meeting performance benchmarks.

Qualifications

• Some college coursework preferred
• Prior hospital experience preferred
• Adaptability with changing processes, computer systems and government programs
• Professional experience working with state and federal programs
• Critical thinking skills
• Ability to maneuver throughout the hospital and patients’ rooms throughout scheduled work shift
• Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
• Effectively communicate both orally and written
• Ability to multitask to meet performance metrics while functioning in a fast-paced environment
• Hospital-Based Patient Advocates are expected to dress in accordance with their Client’s Dress Code
• Hybrid positions require home internet connections that meet the Company’s upload and download speed criteria; comply with remote work policy

Responsibilities

• Screen uninsured hospital patients at bedside to determine eligibility for federal/state/disability assistance
• Complete applications and follow through until approved
• Document thoroughly in Elevate PFS and hospital systems
• Provide exceptional customer service at all times
• Maintain assigned work queue of patient accounts
• Collaborate with hospital staff, case managers, social workers, and financial counselors
• Answer calls, make outbound calls, and track paperwork for enrollment/renewals for Medicaid patients
• Maintain timely contact with applicants and agencies by phone or in queue
• Assist applicants gathering reports/records and arrange transportation if needed
• Conduct in-person community visits to acquire documentation
• Inform clients of approvals/denials promptly per protocols
• Attend ongoing training on rules and regulations related to governmental programs

Job description

Elevate Patient Financial Solutions is seeking a Hospital Based Patient Advocate in California. This on-site role covers hospitals in San Leandro and Fremont with a Monday–Friday 8:00 AM–4:30 PM schedule and requires a valid driver’s license.

As a frontline advocate, you will guide uninsured patients through federal/state medical and disability programs, perform bedside assessments, assist with applications, and ensure thorough documentation while meeting performance benchmarks.