BEDI Administrative & CRM Support Specialist

Delta College; Grand Rapids (MI); On-site; USD 25,000 - 27,000; Full time

Job summary

Delta College in University Center, MI is hiring an Administrative Support Specialist for the BEDI Office. This on-site role provides frontline customer service, coordinates CRM Advise tasks, assists with events, reports, and office operations to support student success and inclusion initiatives.

The ideal candidate has an associate degree or equivalent, 1–3 years in an administrative role, and strong organizational and communication skills.

Qualifications

• Associate degree or equivalent knowledge and skills.
• 1-3 years of position related experience.
• Experience as an Office Professional, Administrative Specialist, or similar role.

Responsibilities

• Serve as a primary point of contact and resource for the BEDI Office by providing exceptional customer service to students, faculty, staff, and community members.
• Assist students with navigating Self-Service, CRM Advise, appointment scheduling, and other college technology systems.
• Respond to inquiries received through shared email accounts, office phones, and voicemail; answer general questions and route specialized inquiries to appropriate staff.
• Provide front desk support by greeting visitors, scheduling appointments, and connecting students with appropriate college resources.
• Assist with student follow-up by reviewing CRM Advise requests, assigning tasks to appropriate staff, documenting interactions, and requesting additional information when needed.

Skills

CRM Advise

Customer service

Microsoft Office

Event coordination

Data reporting

Education

Associate degree or equivalent

Tools

Microsoft Bookings

25Live

Zoom

Outlook

Job description

Delta College in University Center, MI is hiring an Administrative Support Specialist for the BEDI Office. This on-site role provides frontline customer service, coordinates CRM Advise tasks, assists with events, reports, and office operations to support student success and inclusion initiatives.

The ideal candidate has an associate degree or equivalent, 1–3 years in an administrative role, and strong organizational and communication skills.