Store Sales & Service Leader: Coach & Drive Growth

sephora.com; El Paso (TX); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Healthcare benefits

Inclusion & Belonging

Competitive hourly pay

Job summary

Sephora in the United States is seeking a dedicated leader to guide and empower store teams to deliver exceptional client service and meet sales goals.

You will coach for growth, train in service excellence, loyalty programs, and product knowledge while overseeing daily operations like inventory and visual merchandising. The role emphasizes inclusivity and Sephora standards to create a safe, engaging shopping experience for every guest.

Qualifications

• Minimum 2 years of leadership in retail, hospitality, or service.
• Proven ability to coach and inspire teams to achieve goals.
• Strong sales and client service skills.
• Excellent communication and interpersonal skills.
• Comfortable in a fast paced and dynamic environment.
• Quick learner with ability to absorb and share product knowledge and training.
• Physically able to lift and carry up to 50 pounds.

Responsibilities

• Lead and inspire team members to deliver exceptional client service and achieve sales goals.
• Drive performance: contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations.
• Coach for growth: provide ongoing feedback and development to elevate team performance.
• Train and develop: support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
• Execute daily operations: assist with inventory, visual merchandising, and maintaining store standards.
• Foster inclusivity and teamwork: promote a culture of openness where everyone feels empowered.
• Uphold Sephora standards: follow company policies and help create a safe and enjoyable shopping experience.

Skills

Leadership experience

Sales and client service

Communication skills

Team coaching

Adaptability

Job description

Sephora in the United States is seeking a dedicated leader to guide and empower store teams to deliver exceptional client service and meet sales goals.

You will coach for growth, train in service excellence, loyalty programs, and product knowledge while overseeing daily operations like inventory and visual merchandising. The role emphasizes inclusivity and Sephora standards to create a safe, engaging shopping experience for every guest.