Sales and Service Lead

SEPHORA; San Francisco (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Sephora in San Francisco, CA is seeking a Sales and Service Lead to inspire the team, drive daily sales, and deliver exceptional client experiences on the shop floor.

As a full-time, on-site leader, you will coach beauty advisors, monitor performance, collaborate with store leadership on promotions, and ensure service standards align with Sephora's brand and values.

Join a dynamic team in a fast-paced retail environment that prioritizes customer care, sales growth, and a positive store culture.

Qualifications

• Strong customer service and sales skills to engage clients, drive revenue, and build long-term relationships.
• Effective communication and interpersonal skills to coach team members, collaborate with leadership, and interact with diverse clients.
• Analytical skills to interpret sales reports, client feedback, and performance metrics to support data-informed decisions.
• Basic finance and business acumen to understand store targets, profitability drivers, and promotional impact.
• Experience in retail, beauty, or related customer-facing environments is preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Demonstrated leadership capabilities and a passion for inclusive, service-focused environments.

Responsibilities

• Drive sales performance and deliver exceptional client service on the sales floor.
• Oversee daily store activities and coach beauty advisors to meet Sephora's standards.
• Monitor key performance indicators and support merchandising and operational tasks.
• Partner with store leadership to implement promotions and initiatives.

Skills

Customer service

Sales skills

Leadership

Communication

Analytical skills

Retail experience

Job description

Company Description

Sephora is a global leader in prestige beauty retail, offering a curated assortment of more than 500 brands and the Sephora Collection across fragrance, makeup, haircare, skincare, and more. With 3,200 stores and 20 offices in 35 markets, Sephora fosters an environment where team members can innovate, collaborate, and grow. The company emphasizes values-driven work, encouraging people to lead, imagine, and inspire while building meaningful career paths. Sephora is committed to diversity, inclusion, and authenticity, creating spaces where beauty is celebrated by 50,000 colleagues and 74 million loyal customers worldwide. Joining Sephora means becoming part of a caring community focused on joyful client experiences and personal development.

Role Description

The Sales and Service Lead is a full-time, on-site role based in San Francisco, CA, responsible for driving sales performance and delivering exceptional client service on the sales floor. This role oversees daily store activities, supports the coaching of beauty advisors, and ensures that service standards and selling behaviors align with Sephora's brand and values. The Sales and Service Lead actively engages clients, provides product recommendations, and helps resolve client concerns to create memorable shopping experiences. Additional responsibilities include monitoring key performance indicators, supporting merchandising and operational tasks, and partnering with store leadership to implement promotions and initiatives.

Qualifications

• Strong Customer Service and Sales skills to engage clients, drive revenue, and build long-term relationships.
• Effective Communication and interpersonal skills to coach team members, collaborate with leadership, and interact with diverse clients.
• Analytical Skills to interpret sales reports, client feedback, and performance metrics to support data-informed decisions.
• Basic Finance and business acumen to understand store targets, profitability drivers, and promotional impact.
• Experience in retail, beauty, or related customer-facing environments is preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Demonstrated leadership capabilities and a passion for inclusive, service-focused environments.