Beauty Sales Operations Coordinator - Hybrid

Helen of Troy; Boston (MA); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

401(k) with company match

Paid Holidays

Paid Parental Leave

Paid Time Off

Educational Assistance

Job summary

Helen of Troy in Boston, MA, is seeking a Sales Operations Coordinator for the Beauty division. This hybrid role supports the Beauty Sales Team and collaborates with Sales, Channel Management, Brand Marketing, Product Innovation, Customer Service, and Supply Chain to ensure timely sales support solutions.

You will participate in Brand Team reviews, monitor launches, manage the NuOrder portal, and coordinate pricing, promotions, and ATS dates with cross-functional partners, emphasizing accuracy

Qualifications

• 2+ years’ administrative project management experience.
• Authorized to work in the United States on a full-time basis.
• Bachelor’s degree in related field preferred.
• Knowledge of Oracle and OBI.

Responsibilities

• Provide administrative and operational support to the Beauty Sales Team.
• Work closely with Sales, Channel Management, Brand Marketing, Product Innovation, Customer Service, Supply Chain, IT, and shared services resources to ensure timely delivery of sales support solutions.
• Participate in Brand Team Business Review meetings to monitor new product launches, promotional campaigns, and business updates working cross-functionally to support delivery of sales support solutions.
• Participate in Supply Team calls across Beauty brands to monitor product status changes and allocations to improve the timeliness and clarity of sales communications.
• Coordinate product transition communications for Sales and Customer Service.
• Monitor and communicate new product available-to-sell (ATS) warehouse dates, including delays and status updates.
• Support Retail Channel Managers and Prestige Trade Team in communication and distribution of pricing policy updates, promotional trackers, and customer line review schedules.
• Administrator of the NuOrder business to business order processing portal for Beauty.
• Manage the NuOrder product catalog, including new and discontinued items, product images and renders, and validation of pricing across ERP, UPP, and promotional systems.
• NuOrder user onboarding and troubleshooting. Monitoring catalog changes and order flow process issues in coordination with Customer Service, Supply Chain, and IT. Partnering with sales team members to work through customer portal issues.
• Authorized Seller Networks-Support our customer agreement process, maintaining our internal customer authorization tracker, contract storage and enforcement communications.
• Monitor the [e-mail] inbox and coordinate timely follow-up on customer authorization requests and activities.
• Brand Protection-Administrator of the i20 portal for Beauty brands ensuring product listing information is accurate working with channel managers and external vendors to address data issues and updates.
• Creating and posting weekly UPP enforcement reports, researching to provide insight on item history and triggers. Work through enforcement decisions and action items with channel manager.
• Support Channel Management in creation and distribution of UPP pricing and promotional grids.
• Coordinate UPP enforcement communications out to customers and sales team members.
• Monitor the [e-mail] inbox and coordinate UPP-related inquiries and actions.
• Third Party Marketplace Seller Enforcement-maintain the 3P mitigation tracker and coordinate 3P mitigation enforcement communications.
• Support 3P source investigations, test buys, cease-and-desist activities, and litigation-related coordination with appropriate internal partners.
• SharePoint Content - post sales materials and brand information to the US Sales SharePoint site, a sole source solution for up-to-date sales tools. Continually maintain quality of site contents with current sales information across all beauty brands ensuring accuracy of posted materials.
• Partner with Business Unit Go-to-Market (GTM) teams to implement improved processes to ensure best-in-class selling materials, including price lists, standard selling decks, product sheets, and brand specific selling tools as requested.
• Partner with the PrestigeTrade team to track special-pack operations providing timely updates to sales.
• Support Sales and Customer Service Representatives (CSRs) with new-customer onboarding activities.

Skills

Microsoft Office

SharePoint administration

MS Teams administration

Detail-oriented

Project management

Communication skills

Education

High School diploma or GED

Bachelor’s degree in related field

Tools

Oracle

OBI

Job description

Helen of Troy in Boston, MA, is seeking a Sales Operations Coordinator for the Beauty division. This hybrid role supports the Beauty Sales Team and collaborates with Sales, Channel Management, Brand Marketing, Product Innovation, Customer Service, and Supply Chain to ensure timely sales support solutions.

You will participate in Brand Team reviews, monitor launches, manage the NuOrder portal, and coordinate pricing, promotions, and ATS dates with cross-functional partners, emphasizing accuracy