Beauty Retail Team Lead — Sales & Service Coach

Sephora USA, Inc; Philadelphia (Philadelphia County); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Healthcare benefits

Inclusive culture

Job summary

Sephora USA, Inc. is seeking a Sales and Service Leader at our Chestnut St store in Philadelphia. You will lead by example to inspire a team, elevate client experiences, and exceed goals through coaching and collaboration in beauty retail.

The role emphasizes coaching for growth, training in service excellence, and strong product knowledge to drive personal recommendations. Flexible, full-time hours are required, with pay ranging hourly.

Qualifications

• Minimum 2 years of leadership experience in retail, hospitality, or service.
• Proven ability to coach and inspire teams to achieve goals.
• Strong sales and client service skills.
• Excellent communication and interpersonal skills.
• Comfortable in a fast-paced and dynamic environment.
• Physically able to lift and carry up to 50 pounds.

Responsibilities

• Lead and inspire the team to deliver exceptional client service and achieve sales goals.
• Drive store performance through client engagement, product knowledge, and personalized recommendations.
• Provide ongoing feedback and development to elevate team performance.
• Support onboarding and continuous learning in service excellence and brand initiatives.
• Assist with inventory, visual merchandising, and maintaining store standards.
• Promote inclusivity and teamwork and uphold Sephora standards.

Skills

Leadership experience

Sales skills

Client service

Communication

Retail environment

Job description

Sephora USA, Inc. is seeking a Sales and Service Leader at our Chestnut St store in Philadelphia. You will lead by example to inspire a team, elevate client experiences, and exceed goals through coaching and collaboration in beauty retail.

The role emphasizes coaching for growth, training in service excellence, and strong product knowledge to drive personal recommendations. Flexible, full-time hours are required, with pay ranging hourly.