Beauty Retail Leader & Team Coach

SEPHORA; Towson (MD); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Healthcare benefits and wellbeing

Job summary

Sephora Towson is seeking a Sales and Service Leader to guide a high-performing beauty team, elevate client experiences, and exceed store goals through coaching and collaboration.

You will coach, train, and develop staff, deliver expert product knowledge and personalized recommendations, manage daily operations, and uphold Sephora standards in a fast-paced environment. This role requires reliable scheduling and a willingness to work nights, weekends, and holidays.

Qualifications

• Minimum 2 years of leadership experience in retail, hospitality, or service.
• Proven ability to coach and inspire teams to achieve goals.
• Strong sales and client service skills; excellent communication.

Responsibilities

• Lead and inspire the team to deliver exceptional client service and achieve sales goals.
• Drive performance through client engagement, product knowledge, and personalized recommendations.
• Coach for growth with ongoing feedback and development of team performance.
• Train and develop through onboarding and continuous learning in service excellence and brand initiatives.
• Execute daily operations including inventory, visual merchandising, and store standards.
• Foster inclusivity and teamwork within a safe, open environment.
• Uphold Sephora policies and ensure a safe, enjoyable shopping experience.

Skills

Leadership

Coaching

Customer service

Communication

Fast-paced adaptability

Product knowledge

Job description

Sephora Towson is seeking a Sales and Service Leader to guide a high-performing beauty team, elevate client experiences, and exceed store goals through coaching and collaboration.

You will coach, train, and develop staff, deliver expert product knowledge and personalized recommendations, manage daily operations, and uphold Sephora standards in a fast-paced environment. This role requires reliable scheduling and a willingness to work nights, weekends, and holidays.