Beauty Leadership Coach: Brand & Customer Experience

Victoria's Secret; Northern (KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Victoria’s Secret is seeking a Beauty Supervisor who leads with values, delivering exceptional customer and associate experiences to grow top-line sales. This role partners with store leadership to ensure brand and customer experience execution and may share responsibilities with a Beauty Manager in higher complexity stores.

The position emphasizes visual execution, product storytelling, and category-level alignment to brand priorities, with duties expanding based on store size and complexity.

Qualifications

• Retail leadership experience and a track record of delivering strong customer service.
• Ability to coach and develop store associates and drive performance.
• Strong communication and collaboration with store leadership and cross-functional teams.

Responsibilities

• Visual execution within the beauty business.
• Product storytelling and selling behaviors that bring the brand to life.
• Sales floor and fitting room standards (if applicable).
• Category-level execution aligned to brand priorities and direction.
• Partners with Operations Leaders to ensure product availability and readiness.
• Identifies and escalates risks, gaps, and opportunities related to the customer and brand experience to ensure consistent execution.
• Scope and level of responsibility may vary based on store size and business complexity.

Skills

Customer service

Leadership

Coaching

Job description

Victoria’s Secret is seeking a Beauty Supervisor who leads with values, delivering exceptional customer and associate experiences to grow top-line sales. This role partners with store leadership to ensure brand and customer experience execution and may share responsibilities with a Beauty Manager in higher complexity stores.

The position emphasizes visual execution, product storytelling, and category-level alignment to brand priorities, with duties expanding based on store size and complexity.