Beauty Counter Manager - Oak Park Mall

brobstongroup.com - Jobboard; Overland Park (KS); On-site; USD 40,000 - 55,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking a Beauty Counter Manager in Overland Park, Kansas, to lead sales and enhance customer experiences at the beauty counter. This role involves coaching customers through makeup applications and skincare consultations while driving counter sales through both in-person and digital channels.

Ideal candidates will possess a passion for beauty trends and excellent customer service skills. Responsibilities include managing vendor events, maintaining cleanliness, and achieving sales goals in a dynamic environment.

Qualifications

• Strong customer service skills and a passion for beauty trends.
• Ability to connect with customers and handle concerns empathetically.
• Must be flexible with availability, including evenings and weekends.

Responsibilities

• Perform makeup applications and skincare analyses.
• Set and achieve personal and counter sales goals.
• Manage scheduling and vendor events.

Skills

Customer service

Makeup application

Skincare consultations

Multitasking

Organizational skills

Job description

Summary

The Beauty Counter Manager leads sales and customer experiences at an in‑store beauty counter, coaching and guiding customers through makeup applications, skincare consultations, and product recommendations. This role balances selling and teaching, drives counter sales through in‑person and digital channels, and coordinates vendor events and promotions to grow customer loyalty and achieve targets.

Responsibilities

• Perform makeup applications and skincare analyses to recommend products based on customer goals
• Set and achieve personal and counter sales goals using in‑store and digital selling tools, including text and social media
• Manage scheduling, execution of vendor events, and maintain strong vendor relationships
• Handle sales transactions, refunds, exchanges, and assist customers with Nordstrom Rewards enrollment
• Maintain counter presentation, organization, and cleanliness to ensure a customer‑ready environment

Requirements

• Passion for beauty trends, makeup application, and skincare with strong customer service skills
• Ability to connect with customers, handle concerns empathetically, and build a customer following
• Strong multitasking, organizational skills, and ownership to meet sales and performance goals in a commissioned environment
• Flexible availability including evenings and weekends and ability to continuously move for 6‑8 hours and lift up to 25 pounds