Beauty Counter Manager: Lead & Elevate Client Experience

Macy's; Columbia (MD); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is hiring a Counter Manager to lead a dynamic team of Beauty Advisors and manage a specific cosmetics brand. You will blend leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations and expert product knowledge.

You will drive sales, analyze performance, plan vendor events, and partner with store leaders to grow the business, while maintaining stock, hygiene, and brand standards for an exceptional experience.

Qualifications

• Deliver exceptional customer service through personalized consultations and product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Analyze daily/weekly/monthly sales performance and implement strategies to grow business.

Responsibilities

• Plan and execute in-store and vendor-led events to drive traffic.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast-paced environment with attention to detail.

Skills

Customer service

Team leadership

Sales ability

Vendor events

Merchandising

Tools

Cash register

POS system

Job description

Macy's is hiring a Counter Manager to lead a dynamic team of Beauty Advisors and manage a specific cosmetics brand. You will blend leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations and expert product knowledge.

You will drive sales, analyze performance, plan vendor events, and partner with store leaders to grow the business, while maintaining stock, hygiene, and brand standards for an exceptional experience.