Beauty Counter Manager: Lead Beauty Experience & Sales

Macy's; Aurora (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's seeks a Counter Manager to lead a dynamic team of Beauty Advisors at our cosmetics counter. You will deliver personalized consultations, expert product knowledge, and strong client development to drive sales and elevate the customer experience.

You will oversee vendor collaborations, events, stock presentation, and ensure brand standards, all while inspiring teamwork and delivering genuine hospitality.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to lead a team and coach, with a sales mindset.
• Flexibility to work days, evenings, weekends and holidays.

Responsibilities

• Deliver exceptional customer service through consultations and product knowledge.
• Build lasting relationships and drive client development through outreach and follow-up.
• Review and analyze daily, weekly, monthly sales results to grow business.
• Plan and execute in-store and vendor-led events to drive traffic.
• Maintain brand standards through merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors and store leadership to optimize outcomes.
• Resolve customer concerns professionally and promptly.

Skills

Customer service

Leadership

Communication

Sales focus

Tools

Cash register

Job description

Macy's seeks a Counter Manager to lead a dynamic team of Beauty Advisors at our cosmetics counter. You will deliver personalized consultations, expert product knowledge, and strong client development to drive sales and elevate the customer experience.

You will oversee vendor collaborations, events, stock presentation, and ensure brand standards, all while inspiring teamwork and delivering genuine hospitality.