Beauty Counter Lead — Drive Client Growth & Experience

Socket.dev; Tucson (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program withmental

Job summary

Macy's is seeking a Counter Manager to lead a dynamic team of Beauty Advisors and manage all aspects of a cosmetics brand. You will deliver personalized consultations, build loyal client relationships, and analyze sales performance to grow the business.

Responsibilities include vendor events, merchandising, stock hygiene, and coaching the team to Finish Strong. Full-time schedule with varied hours; strong emphasis on customer service and leadership in a retail beauty environment.

Qualifications

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge
• Build lasting relationships with clients and drive client development through outreach and follow-up
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
• Plan and execute in-store and vendor-led events to drive traffic and engagement
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
• Resolve customer concerns in a professional and customer-first manner
• Stay informed on new launches, best-sellers, and beauty trends to support team education
• Manage multiple priorities in a fast-paced environment with strong attention to detail
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry
• 3-5 years of relevant retail, beauty, or leadership experience preferred
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Skills

Customer service

Leadership

Sales

Merchandising

Communication

Tools

Cash register

POS system

Job description

Macy's is seeking a Counter Manager to lead a dynamic team of Beauty Advisors and manage all aspects of a cosmetics brand. You will deliver personalized consultations, build loyal client relationships, and analyze sales performance to grow the business.

Responsibilities include vendor events, merchandising, stock hygiene, and coaching the team to Finish Strong. Full-time schedule with varied hours; strong emphasis on customer service and leadership in a retail beauty environment.