Beauty Counter Manager: Drive Sales & Beauty Experience

Nordstrom, Inc.; San Diego (CA); On-site; USD 56,000 - 59,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

Job summary

Nordstrom Beauty Department is seeking a dedicated Counter Manager to drive sales and deliver personalized beauty experiences in a fast-paced, commissioned environment. You will educate customers on makeup and skincare while building a loyal client base, both in-store and via digital channels.

Ideal candidates are results-oriented, know beauty trends, and can engage customers with empathy and initiative. Flexible schedule including evenings and weekends is required.

Qualifications

• Customer service experience in a retail beauty environment.
• Strong beauty product knowledge, including makeup and skincare.
• Willingness to work flexible hours including evenings and weekends.

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals.
• Collaborate with team members to create a welcoming and inclusive environment for all customers.
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (including text and social media).
• Manage the scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize business results.
• Keep department customer-ready through organization and cleanliness.
• Keep up with the latest beauty trends and product knowledge through trainings provided by Nordstrom and brand partners.
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.

Skills

Customer service

Beauty knowledge

Sales skills

Digital selling

Tools

Social media platforms

Text messaging tools

Job description

Nordstrom Beauty Department is seeking a dedicated Counter Manager to drive sales and deliver personalized beauty experiences in a fast-paced, commissioned environment. You will educate customers on makeup and skincare while building a loyal client base, both in-store and via digital channels.

Ideal candidates are results-oriented, know beauty trends, and can engage customers with empathy and initiative. Flexible schedule including evenings and weekends is required.