Beauty Counter Lead: In-Store & Digital Sales

Nordstrom Inc; Des Peres (MO); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

401k, PTO, Holidays and more

Job summary

Nordstrom, Inc. is seeking a Beauty Counter Manager to create personalized beauty experiences, drive sales in a commissioned environment, and build a loyal customer following both in-store and digitally.

The role combines sales expertise with education, guiding customers through makeup and skincare applications while staying current on trends and products from luxury brand partners. A flexible schedule including evenings and weekends is required.

Qualifications

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers, proactively handle concerns and contribute to a positive team environment.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals, with interest in using networking and technology.
• Ability to work a flexible schedule based on business needs, including evenings and weekends.
• High level of ownership, accountability, and initiative.

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals.
• Collaborate with team members to create a welcoming and inclusive environment for all customers.
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (inclusive of text and social media).
• Manage the scheduling and execution of vendor events and promotions.
• Build and maintain strong vendor relationships to maximize business results.
• Keep department customer-ready through organization and cleanliness.
• Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners.
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts.

Skills

Customer service

Makeup application

Skincare knowledge

Job description

Nordstrom, Inc. is seeking a Beauty Counter Manager to create personalized beauty experiences, drive sales in a commissioned environment, and build a loyal customer following both in-store and digitally.

The role combines sales expertise with education, guiding customers through makeup and skincare applications while staying current on trends and products from luxury brand partners. A flexible schedule including evenings and weekends is required.