Beauty Counter Lead: Elevate Sales & Experiences

Nordstrom, Inc.; Columbus (OH); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Paid Time Away

Life Insurance and Disability

Merchandise Discount and EAP Resources

Job summary

Nordstrom, Inc. in Columbus, OH, seeks a Beauty Counter Manager to blend sales leadership with beauty education. You will perform makeup applications, skincare analyses, and tailor product recommendations to each guest, while guiding the team to deliver exceptional service.

The role combines customer-focused selling with educator duties, leveraging both in-store and digital tools to expand the customer base and drive results.

Qualifications

• Passion for customer service and beauty, including trends, makeup application, and skincare.
• Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment.
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application.
• Strong multitasking, organization, and follow-through skills.
• Drive to achieve sales goals, with interest in using networking and technology.
• The ability to work a flexible schedule based on business needs, including evenings and weekends.

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals
• Collaborate with team members to create a welcoming and inclusive environment for all customers
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools
• Manage the scheduling and execution of vendor events and promotions
• Build and maintain strong vendor relationships to maximize business results
• Keep department customer-ready through organization and cleanliness
• Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts

Skills

Customer service

Beauty knowledge

Makeup application

Skincare

Sales driven

Networking

Technology use (digital selling)

Job description

Nordstrom, Inc. in Columbus, OH, seeks a Beauty Counter Manager to blend sales leadership with beauty education. You will perform makeup applications, skincare analyses, and tailor product recommendations to each guest, while guiding the team to deliver exceptional service.

The role combines customer-focused selling with educator duties, leveraging both in-store and digital tools to expand the customer base and drive results.