Beauty Concierge - The Mall In Columbia

brobstongroup.com - Jobboard; Columbia (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking a Beauty Concierge in Columbia, Maryland to provide outstanding customer service on the cosmetics floor. You will assist customers in navigating product selections, support store operations, and ensure a smooth shopping experience.

Ideal candidates will have strong communication skills, the ability to suggestively sell, and the capacity to work effectively in a fast-paced retail environment. Physical stamina is required, along with the ability to lift up to 25 pounds.

Qualifications

• Excellent communication skills with customers and coworkers.
• Ability to sell and connect customers to sales staff.
• Strong problem-solving and prioritization skills.
• Able to perform responsibilities in a fast-paced environment.

Responsibilities

• Greet and assist customers with inquiries and product selections.
• Provide product knowledge to customers and employees.
• Support store operations as a resource for customers.
• Deliver products to customers while maintaining confidentiality.
• Perform suggestive selling and connect customers to salespeople.

Skills

Clear and professional communication

Suggestive selling

Strong prioritization and decision-making

Ability to manage multiple tasks

Job description

Summary

The Beauty Concierge provides outstanding customer service on the cosmetics floor by greeting and assisting customers, offering product information, and supporting store operations. This role connects customers to sales staff, handles customer deliveries, and maintains confidentiality while helping ensure a smooth shopping experience. The position requires attention to detail, strong communication, and the ability to work in a fast-paced retail environment.

Responsibilities

• Greet and direct customers and assist with cosmetic inquiries and product selections
• Provide product knowledge and guidance to customers and employees
• Support store operations as a general resource for customers and coworkers
• Make deliveries to customers and maintain a high level of confidentiality
• Perform suggestive selling and connect customers to appropriate salespeople

Requirements

• Clear and professional communication with customers and coworkers
• Ability to suggestively sell and refer customers to sales staff
• Strong prioritization, decision-making, and problem-solving skills
• Ability to manage multiple tasks in a fast-paced environment with a strong sense of urgency
• Physical ability to stand and move continuously for 6-8 hours, frequently bend, reach, and lift up to 25 pounds