Beauty Concierge: Elevate Customer Experience

Nordstrom, Inc.; Columbia, Northern (MD, KY); Hybrid; USD 24,000 - 25,000; Full time

Benefits offered by this job

Merchandise discount

Benefits package

Performance-based incentives

Job summary

Nordstrom, Inc. is seeking a Beauty Concierge to greet customers, assist with cosmetic inquiries and services, and support store operations. You will act as a resource for customers and colleagues, maintain confidentiality, and contribute to a high-quality shopping experience.

The role requires clear communication, the ability to upsell, and strong prioritization in a busy environment. Physical duties include handling merchandise and occasional deliveries as part of daily tasks.

Qualifications

• Ability to communicate clearly and professionally with coworkers and customers.
• Ability to suggestive sell and connect customers to salespeople.
• Strong sense of urgency and ability to prioritize multiple tasks in a fast-paced environment.
• Strong decision-making and problem-solving skills.

Responsibilities

• Greet and direct customers, assist customers with cosmetic inquiries/products and a variety of other services.
• Support store operations by being a general store resource for customers and employees.
• Make deliveries to customers.

Skills

Customer service

Suggestive selling

Clear communication

Prioritization

Problem solving

Job description

Nordstrom, Inc. is seeking a Beauty Concierge to greet customers, assist with cosmetic inquiries and services, and support store operations. You will act as a resource for customers and colleagues, maintain confidentiality, and contribute to a high-quality shopping experience.

The role requires clear communication, the ability to upsell, and strong prioritization in a busy environment. Physical duties include handling merchandise and occasional deliveries as part of daily tasks.