Beach & Pool Experience Concierge

Omni Hotels & Resorts; Franklintown (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Omni Amelia Island Resort & Spa in Amelia Island, Florida, is seeking a Recreation Associate to deliver beach and pool guest service, handle rentals, and manage reservations with enthusiasm.

You will participate in opening and closing procedures, ensure towels and supplies are stocked, assist guests with directions, and engage families in seasonal activities and events. A positive attitude and ability to lift up to 50 pounds are preferred; familiarity with ResortSuite and Xola is a plus.

Qualifications

• Tools and equipment: computer and programs to include ResortSuite, Xola and Outlook.
• Able to lift up to 50 pounds.
• Experience in guest services or hospitality is preferred.

Responsibilities

• Assist guests at pool and beach areas with information, directions, rentals, and enthusiastic service.
• Make reservations for pool and beach rentals (cabanas, loungers, beach chairs).
• Own the reservation process from start to finish; input in Xola, set up rentals, finalize tickets.
• Ensure towels and supplies are stocked; manage towel bins and cleanup.
• Open/close recreation facilities and participate in monthly events; communicate with guests and teammates.

Skills

Guest service

Reservation assistance

Customer interaction

Tools

ResortSuite

Xola

Outlook

Job description

Omni Amelia Island Resort & Spa in Amelia Island, Florida, is seeking a Recreation Associate to deliver beach and pool guest service, handle rentals, and manage reservations with enthusiasm.

You will participate in opening and closing procedures, ensure towels and supplies are stocked, assist guests with directions, and engage families in seasonal activities and events. A positive attitude and ability to lift up to 50 pounds are preferred; familiarity with ResortSuite and Xola is a plus.