Beach & Pool Experience Concierge

Omni Hotels & Resorts; Town of Florida (NY); On-site; USD 26,000 - 42,000; Full time

Job summary

Omni Amelia Island Resort & Spa on Amelia Island is seeking a Recreation Attendant to assist guests at the pool and beach, provide directions and information, and coordinate rentals and towel service. You will handle reservations for cabanas, loungers, and beach chairs, and support daily operations with a focus on friendly, engaging service.

Responsibilities include guiding guests through the reservation process, maintaining pool area cleanliness, and participating in safety and guest engagement

Responsibilities

• Work on the pool and beach scape by providing guest assistance including but not limited to providing guests with property information, on property directions, providing rentals of pool and rental equipment, escorting guests while providing enthusiastic customer service.
• Make reservations for Pool and Beach rentals to include Cabanas, Luxury Loungers and beach chairs.
• Own reservation process from start to finish beginning with a positive guest interaction, take reservation, input reservation into Xola, set up guest rental, have guest sign ticket, charge ticket in ResortSuite.
• Ensure guests are adequately supplied with clean towels during service hours. Clear and remove dirty towels from chairs and dirty towel bin and plates and cups.
• Assist with routine cleaning of the pool and pool equipment (e.g. sweeping, cleaning, emptying trash, picking up towels and trash, organizing and inventory).
• Attend and participate in the monthly All Together Get Together.
• Responsible for opening and closing procedures of Recreation facilities to include set up and break down of rental equipment and maintaining positive physical appearance of the pool and beach by removing all debris, keeping areas clean by straightening chairs, and removing used towels and rotating towel bins.
• Maintain clear communication with associates, management, and guests.
• Be knowledgeable of Omni's culture.
• Engage with guests while providing family activities, holiday events and Group recreation programing.

Job description

Omni Amelia Island Resort & Spa on Amelia Island is seeking a Recreation Attendant to assist guests at the pool and beach, provide directions and information, and coordinate rentals and towel service. You will handle reservations for cabanas, loungers, and beach chairs, and support daily operations with a focus on friendly, engaging service.

Responsibilities include guiding guests through the reservation process, maintaining pool area cleanliness, and participating in safety and guest engagement