Recreation Experience Attendant | Full Time

Omni Hotels & Resorts; Florida; On-site; USD 15,000 - 21,000; Full time

Job summary

Omni Amelia Island Resort & Spa on Amelia Island is seeking a friendly recreation associate to assist guests at the pool and beach, provide information and directions, and coordinate rentals. You will help with towel service, equipment setup, and guest safety while delivering attentive service in a family-friendly environment.

The role involves processing reservations, maintaining pool area cleanliness, and engaging guests in holiday events and activities.

Qualifications

• Provide guest assistance at pool and beach areas
• Assist with reservations for pool/beach rentals
• Maintain cleanliness and safety around recreation facilities

Responsibilities

• Work on the pool and beach by assisting guests and providing directions
• Make reservations for pool and beach rentals (cabanas, loungers, chairs)
• Process reservations in ResortSuite and related systems
• Ensure towels and supplies are available during service hours
• Assist with cleaning and upkeep of pool areas and equipment
• Participate in monthly team meetings and safety procedures
• Open/close recreation facilities and manage equipment setup/breakdown
• Maintain communication with guests and associates
• Promote Omni culture and engage guests in activities

Skills

Guest service

Communication

Customer care

Job description

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa.

Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you're friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit.

Overview

To provide a unique experience by offering a variety of offerings including beach service, pool service, poolside activities and holiday events.

Responsibilities

• Work on the pool and beach scape by providing guest assistance including but not limited to providing guests with property information, on property directions, providing rentals of pool and rental equipment, escorting guests while providing enthusiastic customer service.
• Make reservations for Pool and Beach rentals to include Cabanas, Luxury Loungers and beach chairs.
• Own reservation process from start to finish beginning with a positive guest interaction, take reservation, input reservation into Xola, set up guest rental, have guest sign ticket, charge ticket in ResortSuite.
• Ensure guests are adequately supplied with clean towels during service hours. Clear and remove dirty towels from chairs and dirty towel bin and plates and cups.
• Assist with routine cleaning of the pool and pool equipment (e.g. sweeping, cleaning, emptying trash, picking up towels and trash, organizing and inventory).
• Attend and participate in the monthly All Together Get Together.
• Responsible for opening and closing procedures of Recreation facilities to include set up and break down of rental equipment and maintaining positive physical appearance of the pool and beach by removing all debris, keeping areas clean by straightening chairs, and removing used towels and rotating towel bins.
• Maintain clear communication with associates, management, and guests.
• Be knowledgeable of Omni's culture.
• Engage with guests while providing family activities, holiday events and Group recreation programing.

Hotel Specific Essential Functions

• Assist in all other aspects of the recreation department as needed.
• Greet and assist guests with any questions or reservations.
• Actively participate in the assurance of the safety of all guests.
• Able to work on holiday special programs as scheduled.
• Elevate the guest experience with connecting with them during the interaction.

Tools and Equipment

Computer and programs to include ResortSuite, Xola and Outlook, Basic tools, Drill, Augers, shovels, surf boards, paddle boards, beach carts and towel bins.

Working Environment

Interior and exterior with exposure to weather conditions. Exposed to hot and cold temperatures. Various pool and beach locations, department storage areas, pool decks and guest areas.

Physical Job Requirements (for essential functions only)

• Able to lift and lift to 50 pounds.
• Able to stoop, stand, push, pull and walk or stand for long periods of time.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.