Recreation Experience Attendant | Full Time

Omni Hotels & Resorts; Town of Florida (NY); Sur place; USD 30 000 - 42 000; Plein temps

Résumé du poste

Omni Amelia Island Resort & Spa is seeking a dedicated pool and beach attendant to enhance guest experiences. You will assist guests with property information, reservations for pool and beach rentals, and maintaining a clean, safe recreation area.

You will work with ResortSuite, Xola, and Outlook to manage bookings and communicate with guests. The role requires physical effort and a positive, service-first attitude in an outdoor resort setting.

Qualifications

• Experience in guest service or hospitality is preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and provide enthusiastic service.

Responsabilités

• Assist guests on pool and beach areas with information and directions.
• Handle reservations for rentals (cabana, loungers, beach chairs).
• Process reservations and payments via ResortSuite and Xola.

Connaissances

Guest service

Communication

Teamwork

Outils

ResortSuite

Xola

Outlook

Description du poste

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa.

Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you're friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit.

Overview

To provide a unique experience by offering a variety of offerings including beach service, pool service, poolside activities and holiday events.

Responsibilities

• Work on the pool and beach scape by providing guest assistance including but not limited to providing guests with property information, on property directions, providing rentals of pool and rental equipment, escorting guests while providing enthusiastic customer service.
• Make reservations for Pool and Beach rentals to include Cabanas, Luxury Loungers and beach chairs.
• Own reservation process from start to finish beginning with a positive guest interaction, take reservation, input reservation into Xola, set up guest rental, have guest sign ticket, charge ticket in ResortSuite.
• Ensure guests are adequately supplied with clean towels during service hours. Clear and remove dirty towels from chairs and dirty towel bin and plates and cups.
• Assist with routine cleaning of the pool and pool equipment (e.g. sweeping, cleaning, emptying trash, picking up towels and trash, organizing and inventory).
• Attend and participate in the monthly All Together Get Together.
• Responsible for opening and closing procedures of Recreation facilities to include set up and break down of rental equipment and maintaining positive physical appearance of the pool and beach by removing all debris, keeping areas clean by straightening chairs, and removing used towels and rotating towel bins.
• Maintain clear communication with associates, management, and guests.
• Be knowledgeable of Omni's culture.
• Engage with guests while providing family activities, holiday events and Group recreation programing.

Hotel Specific Essential Functions

• Assist in all other aspects of the recreation department as needed.
• Greet and assist guests with any questions or reservations.
• Actively participate in the assurance of the safety of all guests.
• Able to work on holiday special programs as scheduled.
• Elevate the guest experience with connecting with them during the interaction.

Tools and Equipment

Computer and programs to include ResortSuite, Xola and Outlook, Basic tools, Drill, Augers, shovels, surf boards, paddle boards, beach carts and towel bins.

Working Environment

Interior and exterior with exposure to weather conditions. Exposed to hot and cold temperatures. Various pool and beach locations, department storage areas, pool decks and guest areas.

Physical Job Requirements (for essential functions only)

• Able to lift and lift to 50 pounds.
• Able to stoop, stand, push, pull and walk or stand for long periods of time.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.