BDR & Customer Success Specialist - Medtech/SaaS

High Flyers; Texas; Remote; USD 65,000 - 95,000; Full time

Job summary

High Flyers in the United States seeks a Hybrid BDR & Customer Success Specialist for Texas. The role is 100% remote, with a 70/30 split between sales development and customer success, and a strong emphasis on hunting new business from a Texas base.

You will conduct remote product training and onboarding for new clients, drive renewals, and identify upsell opportunities within your portfolio, while handling level 1 support tasks.

Qualifications

• 1–3 years of experience in a B2B role (SDR/BDR or CSM).
• Ability to hunt and train clients on software/hardware products.
• Proficient with remote work and video-based demos/training.

Responsibilities

• Sales Development (70%): active cold calling and outbound outreach to generate leads in the PT/SPORT markets and qualify inbound leads.
• Customer Success (30%): conduct remote onboarding, drive renewals, identify upsell opportunities, and handle Level 1 support.

Skills

B2B sales / SDR

Cold outreach

Customer success

Job description

Opportunity: Hybrid BDR & Customer Success Specialist - Texas (Full Remote)

About the Company

We are recruiting for a highly innovative European scale-up in the MedTech and SportTech ecosystem. With a global team of 100 employees (predominantly based in France), they develop cutting-edge solutions combining connected hardware (high-precision biomechanical sensors) and a dedicated SaaS platform, used daily by physical therapists, specialized clinics, and elite sports clubs.

Present in the US market for 2 years, the company is experiencing massive growth. You will join a close-knit and dynamic US team, with an office of 4 people in Miami and 1 person already based in Texas.

Your Role: 70% Sales Development & 30% Customer Success

This is a unique, hybrid role where you will both hunt for new business and nurture existing clients. The position is 100% remote.

• Business Development (70%): Active cold calling and outreach to generate new leads in the physical therapy and sports performance markets, alongside qualifying and converting inbound leads coming through marketing efforts.
• Customer Success & Account Management (30%): Conduct remote product training and onboarding sessions for new clients via video calls. Drive renewals, identify upselling opportunities within your client portfolio, handle level 1 support tickets, and ensure overall client satisfaction and product adoption.

Your Profile

• Experience: 1 to 3 years of experience in a B2B role, either as an SDR/BDR (Sales) or as a CSM (Customer Success).
• Versatility: You are as comfortable hunting and making cold calls as you are patiently training a client on a software/hardware product.
• Tech-Savvy & Remote-Ready: Highly comfortable conducting business, product demos, and onboarding sessions entirely over video.
• Location: Based in Texas, operating 100% remotely.