SDR/CSM - Medtech

High Flyers; Miami (FL); Hybrid; USD 30,000 - 80,000; Full time

Benefits offered by this job

Hybrid work week

Uncapped commission

Job summary

High Flyers seeks a hybrid Sales Development & Customer Success professional in Miami, splitting time 70% sales development and 30% customer success. The role involves outbound prospecting, inbound lead management, and remote onboarding for new clients.

You will drive renewals, upsell opportunities, and basic support, requiring 1–3 years in a B2B role. Location flexibility and video demos are key, with on-site in Miami two days weekly.

Qualifications

• 1–3 years in a B2B role such as SDR/BDR or CSM.
• Able to hunt for new business and manage existing accounts.
• Comfortable conducting product demos and onboarding sessions via video.

Responsibilities

• Outbound prospecting to generate new leads in target markets.
• Qualify and convert inbound leads from marketing efforts.
• Remote onboarding and training for new clients.
• Drive renewals and identify upsell opportunities.
• Handle level 1 support and ensure client adoption.

Skills

Sales development

Customer success

B2B sales

Video demos

CRM familiarity

Job description

About the Company We are recruiting for a highly innovative European scale-up in the MedTech and SportTech ecosystem. They develop cutting-edge solutions combining connected hardware (high-precision biomechanical sensors) and a dedicated SaaS platform, used daily by physical therapists, specialized clinics, and elite sports clubs. Present in the US market for 2 years, the company is experiencing massive growth. You will join a close-knit and dynamic local team of 4 people based in the US (out of a 5-person global squad for this division), directly managed by Sarah, the Team Lead.

Your Role: 70% Sales Development & 30% Customer Success This is a unique, hybrid role where you will both hunt for new business and nurture existing clients. The position is hybrid (2 days per week on-site at the Miami office).

Business Development (70%):

• Outbound Prospecting: Active cold calling and outreach to generate new leads in the physical therapy and sports performance markets.
• Inbound Management: Qualify and convert inbound leads coming through marketing efforts.

Customer Success & Account Management (30%):

• Remote Onboarding: Conduct product training and onboarding sessions for new clients via video calls.
• Account Growth: Drive renewals and identify upselling opportunities within your client portfolio.
• Support: Handle level 1 support tickets and ensure overall client satisfaction and product adoption.
• Experience: 1 to 3 years of experience in a B2B role, either as an SDR/BDR (Sales) or as a CSM (Customer Success).
• Versatility: You are as comfortable hunting and making cold calls as you are patiently training a client on a software/hardware product.
• Tech-Savvy & Remote-Ready: Highly comfortable conducting business, product demos, and onboarding sessions entirely over video.
• Location: Based in or near Miami, FL, and able to commute to the office 2 days a week.
• Variable/Commission: $30,000 (uncapped)
• Total Target Earnings (OTE): $75/80,000.