Automotive BDC Manager: Lead the Customer Experience

APCO Holdings; Burlington (NC); On-site; USD 50,000 - 85,000; Full time

Job summary

Stearns Ford in Burlington, United States is seeking an Automotive Business Development Center Manager to lead the BDC team, manage internet leads and inbound calls, and drive customer retention across sales and service. This role focuses on building a high-performance staff, measurable processes, and superior CSI scores.

You will supervise the handling of inquiries, optimize communications, and ensure the department delivers exceptional customer experiences while maintaining high ethical

Qualifications

• Superior communication skills, both oral and written.
• Autodealership sales, sales management or BDC Manager experience required.
• Must be detailed oriented.

Responsibilities

• Create, maintain and measure the internet and business development processes (for both sales and service).
• Cultivate engaged, intelligent and consistent staff.
• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet.
• Contribute to high scores for the manufacturer’s customer satisfaction index (CSI).
• Strive for continual improvement in the BDC and the company as a whole; give recognition when earned.
• Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity.

Skills

Communication skills

Sales management experience

Phone presence

Detail oriented

Job description

Stearns Ford in Burlington, United States is seeking an Automotive Business Development Center Manager to lead the BDC team, manage internet leads and inbound calls, and drive customer retention across sales and service. This role focuses on building a high-performance staff, measurable processes, and superior CSI scores.

You will supervise the handling of inquiries, optimize communications, and ensure the department delivers exceptional customer experiences while maintaining high ethical