RECEPTIONIST

Doral Automotive Group; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Doral Automotive Group in Miami, FL seeks a Receptionist/Cashier to manage inbound calls and serve as an information specialist. Candidates should have strong communication skills and a high school diploma or GED.

This role includes greeting customers, answering calls, and assisting with clerical duties. A commitment to great customer service and an eye for detail are essential for success in this position.

Qualifications

• Strong interpersonal communication skills are essential.
• Previous administrative work experience is preferred.
• Ability to provide great customer service is a must.

Responsibilities

• Greet walk-in customers and determine the nature of their visit.
• Answer inbound service calls and distribute to appropriate personnel.
• Compile reports to show statistics such as cash receipts and expenditures.

Skills

Interpersonal communication

Organization

Attention to detail

Customer service

Education

High school diploma or GED

Job description

Job Location: Ford of Kendall - Miami, FL 33157

Position Summary

The Receptionist/Cashier is responsible for answering inbound calls, determining the nature of their business and directing callers to the appropriate department or destination.

In addition, the receptionist/greeter will serve as the dealership’s information specialist, directing guests to accommodate their needs.

The cashier is responsible for recording and processing transactions, handling phone calls to determine the nature of business, and directing them to the appropriate department. The cashier also assists in setting appointments when needed, closing procedures, and organizing repair orders.

Position Responsibilities

• Greet walk-in customers and determine the nature of their visit
• Answer inbound service calls and distribute to appropriate personnel via transfer of calls and/or taking thorough messages and delivering
• Communicate with callers and customers in a professional, friendly, and efficient manner
• Make outbound calls for service due lists assigned and service reminder/non-responder lists
• Run reports, balance receipts against deposit report
• Compile reports to show statistics such as cash receipts and expenditures, accounts payable and receivable, profit and loss, and other items pertinent to operation of business
• Print out estimates, invoices and accept payment for completed service work
• Schedule and record service appointments, if assigned
• Use documents such as sales slips, invoices, receipts, check stubs, and computer printouts to verify, allocate, and post details of business transactions in appropriate ledgers or computer files
• Receipt of monies and keep accurate accounts of records
• Reconcile customer repair orders
• Help maintain appearance of customer waiting area
• Assist with clerical duties as requested
• Perform other duties as determined by management

Qualifications

• Strong interpersonal communication skills, organization, and attention to detail is a must
• Previous administrative work experience preferred
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Ability to provide great customer service a must
• Ability to learn new software programs to input and retrieve information
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization