BDC Service - Toyota Boston

Asbury; Medford (MA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards

Medical, Vision, Dental

401k with company match

Life Insurance

Paid parental leave

Health savings

Flex spending accounts

Short-term and Long-term disability

Scholarship awards

Volunteer hours

Employee discounts

Job summary

Asbury's Herb Chambers Toyota of Boston is hiring a Bilingual Service BDC Call Agent - English/Spanish. You will manage a high volume of calls to enhance the guest experience, schedule service, and drive retention while meeting KPI targets.

We offer weekly pay, paid holidays and time off, paid training, and a comprehensive benefits package including medical, dental, vision, 401(k), and more. Prior BDC/call center experience is a plus, but we will train the right candidate.

Qualifications

• Fluent in English and Spanish required.

Responsibilities

• Handle high-volume inbound and outbound calls with a guest-centric mindset.
• Schedule service appointments and drive service retention.
• Follow up on missed appointments and maintenance needs.
• Meet daily and monthly KPIs for calls and contacts.
• Build trust with guests in English and Spanish.

Skills

Bilingual English/Spanish

Customer service

Phone etiquette

Communication skills

Fast-paced

Job description

Compensation: $40,000-$50,000+

The final pay offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and years of experience within the job, the type of years and experience within the industry, education, etc.

Company Benefits

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

WE'RE HIRING: BILINGUAL SERVICE BDC CALL AGENT - ENGLISH / SPANISH

Herb Chambers Toyota of Boston | Part of Asbury Automotive Group

At Asbury, our North Star is the Guest Experience. Our culture is grounded in our North Star and Compass and powered by our DRIVE values, focused on one vision: To Become The Most Guest-Centric Automotive Retailer.

We don't just service cars. We build lifelong guest relationships across the entire ownership cycle. And we need a closer on the phones to help us do it.

Are you great on the phone? Do you know how to turn "not now" into "see you tomorrow"? This is for you.

This is NOT a sit-and-wait job. We want hungry, motivated, and competitive.

WHAT YOU'LL DO - You Will DRIVE The Guest Experience

• Own The Guest Journey: Handle a high volume of inbound and outbound calls with a guest-centric mindset - making every interaction simple, transparent, and exceptional
• Drive Service Retention: Proactively schedule service appointments and fill the shop - re-engaging guests who haven't returned and keeping them in the Asbury family
• Full-Cycle Ownership Support: Re-activate lost guests, follow up on missed appointments, declined services, and upcoming maintenance - delivering Clicklane-level convenience by phone
• Execute With Operational Excellence: Hit and exceed daily and monthly KPIs for calls, contacts, and appointments set
• Build Trust For Life: Build relationships in English & Spanish, creating exceptional experiences that reflect our Polaris - putting guest experience first
• One Team, One Compass: Partner directly with Service Advisors, Fixed Ops leadership, and Management to maximize retention, loyalty, and shop productivity

WHAT WE WANT - Powered By DRIVE

• Fluent English & Spanish - Required
• Confident, energetic, and empathetic phone personality
• Competitive attitude with a passion to WIN and serve
• Strong listening skills - you hear what the guest needs, not just what they say
• Excellent follow-up habits and accountability - you own your results
• Comfortable in a fast-paced, high-volume, goal-driven environment
• A true guest advocate with a service mindset - integrity in every conversation
• Experience is a plus but not required - we'll train the right person:
• BDC, Call Center, Sales, Hospitality, Customer Service, or Retail experience strongly preferred
• Automotive Fixed Ops experience is a huge bonus

WHY ASBURY / HERB CHAMBERS TOYOTA OF BOSTON?

At Herb Chambers Toyota of Boston, your performance matters and your growth is our priority.

We are redefining the traditional dealership model. As part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company and one of the largest franchised auto retailers in the U.S., you get:

• A culture that is fun, supportive, inclusive, and accountable - where team members thrive personally and professionally
• Career advancement opportunities within Asbury's 145+ dealerships nationwide
• Innovative technology and best practices that make your job easier and the guest experience better
• Competitive pay plan: Hourly + aggressive performance bonuses for appointments set & shown
• Full benefits: Medical, Dental, Vision, 401(k), PTO

Our DRIVE Values In Action: We live by our Compass every day - Dedication to our guests, Respect for every team member, Integrity in pricing and process, Value through transparency, and Excellence in execution.

If you can turn hesitation into an appointment, keep guests coming back for life, and want to be part of the Most Guest-Centric Automotive Retailer in America...

Bilingual? Great on the phone? Competitive? Motivated?

APPLY TODAY. Come Ready To DRIVE.

Herb Chambers Toyota of Boston

Boston, MA

Asbury Automotive Group is an Equal Opportunity Employer.