BDC Service Manager: Customer Care & Scheduling

Lithia & Driveway; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Suburban Honda Farmington Hills is seeking a knowledgeable BDC Service Manager to support our Service departments and keep operations running smoothly. You will connect with customers via phone, email, and online platforms to schedule appointments and follow up.

Responsibilities include maintaining the customer database, staying informed on Audi promotions and pricing, converting leads, and coordinating schedules to ensure a seamless workflow for the team.

Qualifications

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Typing – ability to type efficiently
• Mathematics – using mathematics to solve problems.
• Basic computer skills

Responsibilities

• Connect with customers via phone, email, and online platforms to schedule appointments and follow up.
• Maintain and organize our customer database.
• Stay up-to-date on Audi product info, promotions, and pricing.
• Help convert leads into loyal customers with your positive attitude and excellent service.
• Coordinate schedules and keep things running like a well-oiled machine.

Skills

Attention to detail

Urgency

Excellent communication

Typing speed

Mathematics

Computer skills

Job description

Suburban Honda Farmington Hills is seeking a knowledgeable BDC Service Manager to support our Service departments and keep operations running smoothly. You will connect with customers via phone, email, and online platforms to schedule appointments and follow up.

Responsibilities include maintaining the customer database, staying informed on Audi promotions and pricing, converting leads, and coordinating schedules to ensure a seamless workflow for the team.